PRIVACY NOTICE
Effective Date: July 1, 2023
Version 5.0
This Privacy Notice describes our handling of Personal Information in connection with your activities in our locations or your use of our websites, mobile applications, or the services we provide. By visiting our locations, websites, or mobile applications or using our services, you hereby consent to these terms.
“Personal Information” refers to both online and offline information that identifies you or that can be reasonably linked to you as an individual.
We encourage you to read this Privacy Notice which describes how we collect, use, disclose, share/sell, and protect your Personal Information, and the choices you have regarding your Personal Information.
Please note that if you are a current or former employee or job candidate, your Personal Information collected in that context is subject to our Workforce Privacy Notice rather than this Privacy Notice. This Privacy Notice applies to your interaction with our companies as a prospective, current or former customer, visitor, or business partner.
Types of Personal Information that we, or our service providers on our behalf, may collect:
In certain situations, we, or our service providers on our behalf, may also collect data such as:
Personal Information is collected from the following:
Information You Provide Us Directly. We collect Personal Information from you directly, for example, in connection with a purchase (in-person or via our websites or mobile apps), a service, a promotion/event, a customer service request, a survey, a sweepstakes/contest, or an application for a membership program. When using our mobile apps, we may also ask you to grant us access to the camera, photo library, or microphone on your mobile device to enable certain features such as scanning bar codes and speech-enabled search.
Information Collected Through Automated Technologies. We and our partners may use cookies, tags, web beacons and other technologies on our web properties and mobile applications to track and collect some Personal Information made available through your activity on our sites/apps, such as device/browser attributes, shopping/search activity, shopping cart abandonment, and other interactions with our online services. We, and our technology partners, may collect your direct interactions on our websites or mobile apps such as text typed, pages visited, links clicked, keystrokes/cadence, and mouse movements to monitor how you interact with our website, for fraud detection, and for troubleshooting purposes. We also use cookies to enable core site functionality, to analyze website usage so that we can measure and improve services and performance, and to serve ads that are relevant to your interests. Cookies “remember” your device/browser when you return to a website and make your experience more personalized and user-friendly and allow us to better understand how our websites are used to improve the experience.
If you use a mobile device, your device may disclose location information (when you enable location services) with our websites, mobile applications, services, or our service providers. For example, precise geo-location can be used to help you find our nearby locations.
Information We Receive from Other Parties. We may obtain information about you from other sources to enhance our existing information for purposes such as prospecting, marketing, fraud detection, and/or improving the information you have provided.
Our sites and mobile applications may allow you to sign-in to our digital property using a social media network login and we may also include other social media features, such as a “share this” button. In these cases, we may receive information from the social media network, including your profile information, picture, user ID associated with your social media account, and other information you permit the social media network to disclose with partners. The data we receive from these social media networks is dependent upon their policies and your privacy settings on that partner site. You should always review and, if necessary, adjust your privacy settings on these websites and services before utilizing these features.
Minors
Our websites and online mobile applications are not directed toward children under 13 years of age. We do not knowingly collect online Personal Information of children under 13 years of age without parental/guardian consent.
Personal Information may be used for the following purposes:
We may disclose your Personal Information within our family of companies for purposes such as preference management, marketing, customer service functions, and improved user experiences.
We may also disclose your Personal Information outside our family of companies (for example, with partners such as service providers, data processors, contractors, etc.) for various purposes such as:
We participate in digital advertising to present you with online ads for our products and services that we believe may be of interest to you. We may partner with advertising companies to provide you with relevant content and offers that may be useful to you, we may partner with third-party companies to display content, offers or advertising that is tailored to your interests based on how you browse and shop both on and off our sites. In addition, others (advertisers and ad networks, ad serving companies, or other service providers) may infer user interests based on interactions with, or clicks on, personalized ads or content. As a result, you may see ads on our websites or other websites based on your purchases, search history, or web/mobile browsing activities (for instance, an ad from us may be displayed to you on another website if you recently browsed for office supplies). These interest-based ads (also sometimes called “personalized or targeted ads”) are displayed to you based on information collected from your online interactions across multiple websites that you visit, or across multiple devices you may use. Under applicable law in certain jurisdictions, the disclosure of your personal information to third parties in connection with targeted advertising or advertising analytics may be considered a “sale” of personal information or the processing/sharing of personal information.
We may use your email address to deliver marketing information, product recommendations, and non-transactional communications about us via email.
We may use your mailing address to deliver notices of new services/partnerships, offers/coupons, printed catalogs, etc. about us or our products or services via direct mail.
We may send you promotional text messages (SMS) when you opt-in to receiving them. We may also send you push notifications to your device when you have our mobile app installed.
Emails, Texts, Mail, and Notifications
Please note that if you opt out of receiving promotional communications from us, we may still send you transactional communications, including emails about your online account, Rewards account, membership program, or purchases. If you have any questions regarding transactional communications, please see Section 8 below to contact us.
If you are receiving any other communications, have any questions, or continue to receive communications after opting out, please e-mail us at Info@Staples.com. Please include any relevant information such as a forwarding of the email received, specification of the order number in question, screenshot of the online message, scan of the mailed marketing artifact, etc. Please note that you may continue to receive communications while we process your request.
If you have any questions regarding the above, please contact us at Privacy@Staples.com.
Interest Based Advertising
Industry groups such as the Digital Advertising Alliance and the Network Advertising Initiative have developed services to help you manage your Interest Based Advertising preferences. Please note that if you opt-out of Interest-Based Advertising, you may still see ads from us, but they will not be as relevant to you.
If your browsers are configured to reject cookies when you visit these pages, or if you subsequently erase your cookies, use a different device, or change web browsers, your opt-out may become ineffective and may need to be repeated.
You may visit the following sites to become more familiar with these entities and their unsubscribe options:
Website Analytics
We use Google Analytics on our web sites to collect usage data, to analyze how users use the web sites and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
Mobile Apps
If you have granted our mobile apps access to your device’s camera, microphone, location, etc., you may revoke such access by configuring the permissions located in your device’s “Settings”.
Cookie Preferences
You may adjust your cookie preferences using your internet browser setting or, on some of our sites, by using the link in the footer of our website. Please note that if you clear all cookies on your browser, or use a different browser or computer, you will need to complete the opt-out procedure again.
You can request that inaccuracies pertaining to your Personal Information be corrected.
You can update some information by logging into your account or you may contact us as described in section 8 below with changes. To prevent unauthorized changes, we may ask for certain information to verify your identity before we process such requests.
We may not fulfill your request in some cases, for example, if it requires a disproportionate technical or practical cost or effort or if it conflicts with our legal obligations or business requirements.
We employ technical, physical, administrative, and organizational safeguards to help protect your Personal Information, including when you use our websites, mobile apps, in-store devices/equipment, services, etc.
Our websites may contain links to other websites, services, social media platforms, etc. operated and maintained by partners. We may also provide social media features that enable you to disclose information with social networks and to interact with us on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. These properties, which we do not control, operate independently, and have their own privacy and security practices and statements, which we encourage you to review to make sure you understand the information that may be collected, used, and disclosed by those sites and how it is protected.
Unfortunately, no internet transmission, e-commerce solution, website, mobile application, database, or system can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot guarantee or warrant the security of the information you transmit to or from us. You should also take steps to protect your personal information against unauthorized disclosure or misuse:
If you think the Personal Information you provided to us has been improperly accessed or used, or if you suspect that unauthorized purchases have been made on our websites using your Personal Information, please see Section 8 below to contact us immediately.
If you are a contract customer and would like to opt-out of receiving promotional postal mail and/or email from us, please notify your Account Managers.
If you are a business entity receiving unsolicited communications from us and do not have an Account Manager, please see Section 8 below to contact us.
This section applies specifically to residents of Colorado, in addition to all other non-state specific information contained in this Notice and sections 7.h. and 7.i. below.
Colorado residents have the following rights under the Colorado Privacy Act (CPA):
To exercise the rights applicable to you, see instructions below in section 7.i. How to Exercise Your State-Specific Privacy Rights.
Targeted Advertising:
We may participate in targeted advertising. You have the Right to Opt-Out of this advertising, as described above.
Appeal Process:
Colorado residents may submit an appeal for refusals to take action on your request by emailing Privacy@Staples.com with your name, email address, phone number and request id of the original request.
De-identified Data:
In instances where we de-identify your Personal Information to prevent it from being linked to you as an individual, we will maintain and use it in a de-identified format and will not attempt to re-identify the Personal Information.
As an additional resource, you may also contact us at ConsumerRightsRequest@Staples.com for any additional questions related to the rights granted under the CPA.
This section applies specifically to residents of Connecticut, in addition to all other non-state specific information contained in this Notice and sections 7.h. and 7.i. below.
Connecticut residents have the following rights under the Connecticut Data Privacy Act (CTDPA):
To exercise the rights applicable to you, see instructions below in section 7.i. How to Exercise Your State-Specific Privacy Rights.
Targeted Advertising:
We may participate in targeted advertising and/or the sale of data. You have the Right to Opt-Out of this processing as described above.
Appeal Process:
Connecticut residents may submit an appeal for refusals to take action on your request by emailing Privacy@Staples.com with your name, email address, phone number and request id of the original request.
De-identified Data:
In instances where we de-identify your Personal Information to prevent it from being linked to you as an individual, we will maintain and use it in a de-identified format and will not attempt to re-identify the Personal Information.
Sensitive Data:
In instances where we process your sensitive data, we will provide you notice and an opportunity to consent to the processing of that data.
As an additional resource, you may also contact us at ConsumerRightsRequest@Staples.com for any additional questions related to the rights granted under the CTDPA.
Under Nevada SB 220, Nevada residents may submit an opt-out request regarding the sale of their Personally Identifiable Information (PII) collected through a website