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PRIVACY NOTICE
Effective Date: July 1, 2021
Version 3.0
This Privacy Notice describes our handling of Personal Information in connection with your activities in our locations or your use of our websites, mobile applications, or the services we provide. By visiting our locations, websites, or mobile applications or using our services, you hereby consent to these terms.
“Personal Information” refers to information that identifies you or that can be reasonably linked to you as an individual. We encourage you to read this Privacy Notice which describes how we collect, use, share, and protect your Personal Information, and the choices you have regarding your Personal Information.
Types of Personal Information that we may collect:
In certain situations, we may also collect things like:
We receive Personal Information from the following:
If you use a mobile device, your device may share location information (when you enable location services) with our websites, mobile applications, services, or our service providers. For example, precise geo-location can be used to help you find our nearby locations.
Our sites and mobile applications may allow you to sign-in to our digital property using a social media network login and we may also include other social media features, such as a “share this” button. In these cases, we may receive information from the social media network, including your profile information, picture, user ID associated with your social media account, and other information you permit the social media network to share with third parties. The data we receive from these social media networks is dependent upon their policies and your privacy settings on that third party site. You should always review and, if necessary, adjust your privacy settings on these websites and services before utilizing these features.
Minors
Our programs, websites and mobile applications are not directed toward minors under 16 years of age. We do not knowingly collect, share, or sell the Personal Information of minors.
Personal Information may be used for the following purposes:
We may share your Personal Information within our family of companies for purposes such as preference management, marketing, customer service functions, and improved user experiences.
We may also share your Personal Information outside our family of companies (for example, with third parties such as service providers, data processors, contractors, etc.) for various purposes such as:
Interest Based Advertising
We participate in interest-based advertising, (sometimes called IBA or online behavioral advertising) to present you with online ads for our products and services that we believe may be of interest to you. We may partner with third party advertising companies to infer your preferences or interests and to show you ads tailored to your individual interests. As a result, you may see our ads on other websites based on your prior web browsing activities (for instance, an ad from us may be displayed to you on another website if you recently browsed for office supplies).
We sometimes allow third party companies to collect certain information when you visit our websites or use our mobile applications. This information is used to serve ads for products or services. These companies use this information (such as click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID, static IP address) during your visits to many websites in order to provide advertisements about goods and services likely to be of greater interest to you.
We may also utilize third party services that allow us to associate your activity on our site with your activity on other sites in order to provide advertising to you on other websites and online platforms.
We may associate the various devices you utilize (such as, smartphones, tablets, and desktop computers where you may be logged into our online properties) while interacting with us on our websites and mobile apps, and combine that information with other information we have, such as your interaction with our locations and services. We use this data to provide you with more relevant ads and to provide you with a consistent online and mobile shopping experience across devices.
Cross-Context Behavioral Advertising
Our advertising may be based on your activity or search behavior obtained from other businesses, websites, applications, or services. We may merge this with data collected from our own websites and mobile apps.
Contextual and Look Alike Advertising
Contextual advertising is a form of advertising used to show relevant digital content. Because these ads are based on the site visited, not your behavior on that site, you will still see “contextual” ads even if you opt out of interest-based ads. For example, you still may see an ad for one of our ink & toner brands while looking at paper products online on another site because it has been inferred that users of that site may be small business owners.
Unlike interest-based ads which are based on your specific-activity, these ads are presented to anyone visiting a particular site. We analyze data to help us learn about general trends, habits, or characteristics from a group of consumers who all act similarly online and/or offline. By doing this, we can find and serve many others who “look like” those already in the group and thereby present what we believe will be relevant and beneficial product offers and information.
Social Media Advertising
Some of our sites use Facebook’s Advanced Matching feature which is a service they offer to advertisers. Through this service, we may securely send information to Facebook (e.g., email address) to identify a matched user on their platform. This allows us to show our ads to customers that are also Facebook users. Once a customer engages with an ad (i.e., clicks), the sites then use digital technologies, like cookies, to follow a customer’s journey from Facebook, through the ad, and then to activity on our site. This strategy is used so that we can better target and measure the effectiveness of our advertising on Facebook’s platform.
We may also display ads to you through other social media platforms. These ads are sent to groups of people who share similar traits or interests. For example, we may advertise to certain social media users who have expressed an interest in shopping for office supplies, office furniture, cleaning supplies, etc. See the privacy policies of each social media platform for additional information about these types of ads.
We may use your email address to deliver marketing information, product recommendations, and non-transactional communications about us via email.
We may use your mailing address to deliver notices of new services/partnerships, offers/coupons, printed catalogs, etc. about us or our products or services via direct mail.
We may send you promotional text messages (SMS) only when you affirmatively opt-in to receiving them.
Marketing Emails, Texts, and Mail
Please note that if you opt out of receiving promotional communications from us, we may still send you transactional communications, including emails about your online account, Rewards account, membership program, or purchases. If you have any questions regarding transactional communications, please Contact Us.
If you are receiving any other communications, have any questions, or continue to receive communications after opting out, please Contact Us. Please include any relevant information such as a forwarding of the email received, specification of the order number in question, screenshot of the online message, scan of the mailed marketing artifact, etc. Please note that you may continue to receive communications while we process your request.
If you have any questions regarding the above, please contact us at Privacy@Staples.com
Interest Based Advertising
Industry groups such as the Digital Advertising Alliance and the Network Advertising Initiative have developed services to help you manage your Interest Based Advertising preferences. Please note that if you opt-out of Interest-Based Advertising, you may still see ads from us, but they will not be as relevant to you.
If your browsers are configured to reject cookies when you visit these pages, or if you subsequently erase your cookies, use a different device, or change web browsers, your opt-out may become ineffective and may need to be repeated.
You may visit the following sites to become more familiar with these entities and their unsubscribe options:
Website Analytics
We use Google Analytics on our web sites to collect usage data, to analyze how users use the web sites and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
Mobile Apps
If you have granted our mobile apps access to your device’s camera, microphone, location, etc., you may revoke such access by configuring the permissions located in your device’s “Settings”.
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
Cookies
If you want to prevent your browser from accepting cookies, if you want to be informed whenever a cookie is stored on your computer or if you want to delete cookies from your computer, please make the necessary changes in your Internet browser settings, typically under the sections “Help” or “Internet Options”. See links below:
Please note that if you clear all cookies on your browser, or use a different browser or computer, you will need to complete the opt-out procedure again.
To opt out from flash cookies, please go to: //www.adobe.com/privacy/opt-out.html.
Cookies are pieces of information that are transferred from websites to your computer’s hard drive, and they may serve a variety of purposes. Web beacons, flash cookies and other similar technologies may also be used for these purposes. For example, cookies “remember” your device/browser when you return to a website and make your experience more user-friendly. Cookies are also used to allow companies to better understand how their websites are used to improve their services.
The below chart outlines different types of cookies, how they are used, and the potential impact if the cookies are disabled:
Cookie Type |
Purpose |
Potential impact if disabled |
Session Cookies |
Used to support website functionality |
Access to website content and features may be limited |
Preference Cookies |
Used to remember user preferences from one visit to the next |
Preference will need to be reset on each visit to the website. This may also disable the ability have websites “remember” you at time of login |
Advertising Cookies |
Used to serve you advertisements that may be relevant to you and your interests |
Advertisements will still be displayed but will be more random and may be less relevant to you and your interests |
Security Cookies |
Used as a component of a website’s general security and user authentication processes |
Access to website and features may be limited |
Some of our web properties provide a cookie consent manager to help you control your cookie preferences.
Do Not Track
Some browsers have a “Do Not Track” feature that lets you send a request to websites to not track your online activities. Like many other companies, our web properties do not process those requests.
You can request that inaccuracies pertaining to your Personal Information be corrected.
You may contact us with changes as described in the How to Contact Us section. To prevent unauthorized changes, we may ask for certain information to verify your identity before we process such requests.
We may not fulfill your request in some cases, for example, if it requires a disproportionate technical or practical cost or effort or if it conflicts with our legal obligations or business requirements.
We employ technical, physical, administrative, and organizational safeguards to help protect your Personal Information.
Our websites may contain links to other websites, services, social media platforms, etc. operated and maintained by third parties. We may also provide social media features that enable you to share information with social networks and to interact with us on various social media sites. Your use of these features may result in the third party collection or sharing of information about you, depending on the feature. These properties, which we do not control, operate independently, and have their own privacy and security practices and statements, which we encourage you to review to make sure you understand the information that may be collected, used, and shared by those sites and how it is protected.
Unfortunately, no e-commerce solution, website, mobile application, database, or system can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot guarantee or warrant the security of the information you transmit to or from us. You should also take steps to protect your personal information against unauthorized disclosure or misuse:
If you think the Personal Information you provided to us has been improperly accessed or used, or if you suspect that unauthorized purchases have been made on our websites using your Personal Information, please Contact Us immediately.
If you are a contract customer and would like to opt-out of receiving promotional postal mail and/or email from us, please notify your Account Manager. You may still receive promotional postal mail or email from other affiliated companies and third parties if they have received your email or postal address from other sources or as a result of their own transactions or experiences with you.
If you are a business entity receiving unsolicited communications, please Contact Us.
Under Nevada SB 220, Nevada residents may submit an opt-out request regarding the sale of their Personally Identifiable Information (PII) collected through a website or online service. You may submit your request to Opt-Out of the sale of Personal Information to third parties by submitting an online request at: Do Not Sell My Personal Information
The following section describes:
Not all categories or examples of specific Personal Information may be collected about you depending on how you interact with us.
Categories of Personal Information We Collect |
Examples of Specific Personal Information that may be Collected |
Categories of Sources from which Personal Information is Collected
|
Purpose of Collecting Personal Information
|
Categories of Other Parties to whom Personal Information may be Disclosed
|
Categories of Third Parties to whom Personal Information is Sold and the Purpose of Sale |
Identifiers |
Names, Account/Loyalty Program IDs, Emails, Addresses, Phone Numbers, IP Addresses, Other Device Identifiers, Tax Exempt Numbers, Driver’s License |
From You, Your Devices (when you visit our sites or use our apps), Service Providers (e.g., data brokers, fraud prevention companies), Business Partners, Social Networks |
To identify you in support of business activities such as fulfilling a transaction, communicating with you (order notification, etc.), personalizing your experience, fraud prevention |
Advertising Networks and Service Providers/Business Partners such as cloud service providers, payment processing companies, fraud prevention companies, delivery companies, and product manufacturers |
Advertising Networks for the purpose of Marketing and improving their products and services |
Commercial Information |
Products or Services Purchased, Price or Service Quotations, Credit Card or other Financial Information, Chat Sessions, Feedback/Survey Responses, Copy/Print Materials |
From You (when you transact with us or participate in any of our programs) |
To support a business transaction, communicating with you (surveys about your purchase, customer service, order notification, etc.), improve our products and services |
Advertising Networks and Service Providers/Business Partners such as cloud service providers, fraud prevention companies, payment processing companies, delivery companies, and product manufacturers |
Advertising Networks for the purpose of Marketing and improving their products and services (We do not sell credit card or other financial information.) |
Biometrics
|
N/A |
N/A |
N/A |
N/A |
N/A |
Characteristics of Protected Classifications
|
Demographic information such as age ranges, marital status, etc. |
From You and Service Providers (e.g., data brokers, survey vendors, fraud prevention companies) |
To protect against fraud, enable you to apply for a company credit card, demographically understand our customers to improve our products and services |
Advertising Networks and Service Providers/Business Partners such as cloud service providers and marketing/sales analytics companies |
N/A |
Internet or Other Electronic Network Activity |
Browsing activity, searches, and other interactions on our websites or mobile apps, your interactions with our ads |
From You, Your Devices (when you access our websites or mobile apps) and fraud prevention companies |
To send marketing to you, improve our products and services, fraud prevention, etc. |
Advertising Networks and Service Providers/Business Partners such as cloud service providers, fraud prevention companies, and eCommerce analytics companies |
Advertising Networks for the purpose of Marketing and improving their products and services |
Geolocation Data |
Location based on IP address or mobile device location information |
From You, Your Devices (when you access our websites or mobile apps), Service Providers (e.g., data analytics providers, fraud prevention companies) |
To personalize your experience, display store locations near you, fulfill your orders, analyze web/app traffic, fraud prevention |
Advertising Networks and Service Providers/Business Partners such as cloud service providers and eCommerce functionality vendors |
N/A |
Recordings (e.g., audio, visual) |
Voice and CCTV Recordings |
From You (when you call customer service or visit one of our locations), Service Providers (e.g., call record software providers) |
For quality and training purposes when you call customer service, improve our products and services, fraud prevention |
Service Providers/Business Partners such as cloud service providers and customer service call recording companies |
N/A |
Professional or Employment-Related Information |
Employer Name and Job Title
|
From You (e.g., when you inquire about our programs), Service Providers (e.g., data brokers), Business Partners |
To send you marketing, personalize your experience, enroll you in certain programs at your request |
Advertising Networks and Service Providers/Business Partners such as cloud service providers and program administrators |
N/A |
Education Information |
School Affiliations |
From You (when you participate in certain programs such as Classroom Rewards) |
To administer certain programs |
Advertising Networks and Service Providers/Business Partners such as cloud service providers and program administrators |
N/A |
Inferences |
Product and Service Preferences |
From You (when you tell us what products and service are of interest), by analyzing other data we have about you, Service Providers (e.g., advertising networks, fraud prevention companies), Social Networks |
To provide you personalized experiences and marketing, group you into segments with other similar customers, improve our products and services |
Advertising Networks and Service Providers/Business Partners such as cloud service providers and marketing/ eCommerce analytics companies |
N/A |
The above categories are intended to encompass the Personal Information described in subdivision (e) of Section 1798.80 of the CCPA.
California residents have the following rights:
California residents may submit your request to Opt-Out of the Sale of your Personal Information to third parties by:
California residents may submit a Data Disclosure request by:
California residents may submit a Data Deletion request by:
We will take reasonable steps to verify your identity prior to fulfilling the above requests. For purposes of verifying your identity, we will request that you provide personal information we already have on file including your first and last name, email address, and phone number. We may also request mailing address and, if applicable, your account number, login ID for our websites, and rewards/loyalty number to ensure that we have a verified match.
Authorized Agents may submit requests on behalf of a California resident using the above processes and ensuring the appropriate verification and documentation can be provided.
The following section describes consumer rights submission metrics for requests we received from January 1, 2020 through December 31, 2020 for Company business units (not limited to California residents):
Disclosure Requests |
Number of Requests Received |
18 |
Number of Requests Denied |
1 |
|
(Jan – June) Number of Days to Resolve Requests (Median) |
80 |
|
(July – Dec) Number of Days to Resolve Requests (Median) |
40 |
|
Deletion Requests |
Number of Requests Received |
82 |
Number of Requests Denied |
0 |
|
(Jan - June) Number of Days to Resolve Requests (Median) |
188 |
|
(July – Dec) Number of Days to Resolve Requests (Median) |
44 |
|
Do Not Sell My Personal Information Requests |
Number of Requests Received |
3623 |
Number of Requests Denied |
1 |
|
Number of Days to Resolve Requests (Median) |
5 |
Minors:
Our programs, websites and mobile applications are not directed toward minors under 16 years of age. We do not knowingly collect, share, or sell the Personal Information of minors.
Notice of Financial Incentive:
We may provide price discounts, coupons, services, and other perks for members of our loyalty programs. Through these offerings, you may provide us with Personal Information depending on how you choose to interact with us when and after you opt-in to our programs. There is no obligation to opt-in, and you may opt-out at any time. The details of the programs are contained in the program offerings. We offer these programs, among other things, to enhance our relationship with you so you can enjoy more of our products/services at a lower price. While we invest in our marketing and brands, consumer data is more valuable to our business when it is combined with a sufficient amount of other consumer data and after it is enhanced by our efforts described in this Privacy Notice. The value to our business of any individual consumer’s data is dependent on several factors, including, for example, whether and to what extent you take advantage or opt out of any offerings and whether we are able to enhance the data through our efforts described in this Privacy Notice. While we do not calculate the value of consumer data in our accounting statements, we provide this good faith summary for California residents. To the extent we create overall business value from our programs that could be directly or reasonably related to the value of consumer data, the method for calculating the value would include: a) costs related to maintaining the program including but not limited to IT infrastructure, delivery of offers, and marketing activities to enhance consumer data; b) whether the sales generated by the program exceeds the cost to us of offering the program including value of discounts to consumer; and c) value of the insights we are able to create based upon aggregate data.
Non-Discrimination:
We will not discriminate against you for exercising any of your CCPA Rights and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services if you exercise any of your CCPA Rights.
As an additional resource, you may also contact us at ConsumerRightsRequest@Staples.com for any additional questions related to the rights granted under the California Consumer Privacy Act (CCPA).
If you are a data controller with a consumer rights request for us, please contact us at ConsumerRightsRequest@Staples.com
Under California Civil Code sections 1798.83–1798.84, California residents may request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct marketing purposes, during the preceding calendar year. If you are a California resident and would like to make such a request, please Contact Us. Please allow 30 days for a response.
We consider "personal information" to be information about an identifiable individual. We do not consider public information found in directories and listings, or business names, addresses and/or contact numbers to be personal information.
As applicable to Canadian residents, we recognize the 10 personal information privacy principles stated in the Canadian Standards Association (CSA Group) Model Code for the Protection of Personal Information. The 10 principles are:
Interest-Based Advertising:
Some of our websites support Interest Based Advertising efforts by third parties. In Canada industry groups such as the Digital Advertising Alliance of Canada have developed services to help you manage your Interest Based Advertising preferences.
Please review the privacy policies on our Canadian sites for more comprehensive information.
Our companies are based in the United States (U.S.) and the information we collect is governed by U.S. law. If you are accessing the services from outside of the U.S., please be aware that information collected through the services may be transferred to, processed, stored, and used in the U.S. Data protection laws in the U.S. may be different from those of your country of residence. Your use of the services or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information, including Personal Information, in the U.S. as set forth in this Privacy Notice.
As residents of the EU or UK, you will have certain additional rights with respect to your Personal Data under the General Data Protection Regulation including:
To exercise any of these rights, please Contact Us per the section below. We will respond to your request within 30 days of receipt. We must verify your identity in order to honor your request.
Lawful Bases of Processing – Where we are acting as a data controller that determines the purposes and means of processing your personal data, such as when we collect, use, and share personal data as described in the sections above, we must have a lawful basis for processing for doing so. Our lawful bases for processing personal data include:
Interest-Based Advertising:
Some of our websites support Interest-Based Advertising efforts by third parties. In Europe industry groups such as the European Interactive Digital Advertising Alliance have developed services to help you manage your Interest Based Advertising preferences.
We will retain your EU/UK Personal Information for as long as your account is active, as needed to provide you services and to fulfill the purposes for which the data was collected, and as necessary to comply with our legal obligations and fulfill our business needs.
Complaints – If you have any issues with our compliance, EU residents have the right to lodge a complaint with an EEA supervisory authority (https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm) and UK residents may lodge a complaint with the Information Commissioner’s Office (https://ico.org.uk/make-a-complaint/). We would, however, appreciate the opportunity to first address your concerns and would welcome you directing an inquiry first to us per the Contact Us section 8 below.
This Privacy Notice applies to Staples, Inc., and its affiliated companies.
Please direct any questions, complaints or concerns regarding this Privacy Notice and our treatment of your Personal Information to any of the following:
Primary contact by email: privacy@staples.com
Alternate contact by phone: (+1) 800-333-3330 (US only)
or by writing to:
Staples
Privacy and Compliance
500 Staples Drive
Framingham, MA 01702 US
Upon receiving a written request, we will contact you directly, investigate your request, and work to address your concerns. We reserve the right to take reasonable steps to verify your identity prior to granting access or processing changes or corrections.
This Privacy Statement may change from time to time, and we will post on our websites any updated Privacy Notice. Recent changes to the Privacy Notice are documented below. Each version of this Privacy Notice will be identified by its effective date displayed at the top of this Privacy Notice.
What has changed:
V3.0 |
July 1, 2021 |
|
V2.0 |
January 01, 2020 |
|
V1.1 |
October 1, 2019 |
|
V1.0 |
May 25, 2018 |
|
V0.1 |
March 23, 2017 |
|
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The following section describes:
Not all categories or examples of specific Personal Information may be collected about you depending on how you interact with us.
Categories of Personal Information We Collect |
Examples of Specific Personal Information that may be Collected |
Categories of Sources from which Personal Information is Collected
|
Purpose of Collecting Personal Information
|
Categories of Other Parties to whom Personal Information may be Disclosed
|
Categories of Third Parties to whom Personal Information is Sold and the Purpose of Sale |
Identifiers |
Names, Account/Loyalty Program IDs, Emails, Addresses, Phone Numbers, IP Addresses, Other Device Identifiers, Tax Exempt Numbers, Driver’s License |
From You, Your Devices (when you visit our sites or use our apps), Service Providers (e.g., data brokers, fraud prevention companies), Business Partners, Social Networks |
To identify you in support of business activities such as fulfilling a transaction, communicating with you (order notification, etc.), personalizing your experience, fraud prevention |
Advertising Networks and Service Providers/Business Partners such as cloud service providers, payment processing companies, fraud prevention companies, delivery companies, and product manufacturers |
Advertising Networks for the purpose of Marketing and improving their products and services |
Commercial Information |
Products or Services Purchased, Price or Service Quotations, Credit Card or other Financial Information, Chat Sessions, Feedback/Survey Responses, Copy/Print Materials |
From You (when you transact with us or participate in any of our programs) |
To support a business transaction, communicating with you (surveys about your purchase, customer service, order notification, etc.), improve our products and services |
Advertising Networks and Service Providers/Business Partners such as cloud service providers, fraud prevention companies, payment processing companies, delivery companies, and product manufacturers |
Advertising Networks for the purpose of Marketing and improving their products and services (We do not sell credit card or other financial information.) |
Biometrics
|
N/A |
N/A |
N/A |
N/A |
N/A |
Characteristics of Protected Classifications
|
Demographic information such as age ranges, marital status, etc. |
From You and Service Providers (e.g., data brokers, survey vendors, fraud prevention companies) |
To protect against fraud, enable you to apply for a company credit card, demographically understand our customers to improve our products and services |
Advertising Networks and Service Providers/Business Partners such as cloud service providers and marketing/sales analytics companies |
N/A |
Internet or Other Electronic Network Activity |
Browsing activity, searches, and other interactions on our websites or mobile apps, your interactions with our ads |
From You, Your Devices (when you access our websites or mobile apps) and fraud prevention companies |
To send marketing to you, improve our products and services, fraud prevention, etc. |
Advertising Networks and Service Providers/Business Partners such as cloud service providers, fraud prevention companies, and eCommerce analytics companies |
Advertising Networks for the purpose of Marketing and improving their products and services |
Geolocation Data |
Location based on IP address or mobile device location information |
From You, Your Devices (when you access our websites or mobile apps), Service Providers (e.g., data analytics providers, fraud prevention companies) |
To personalize your experience, display store locations near you, fulfill your orders, analyze web/app traffic, fraud prevention |
Advertising Networks and Service Providers/Business Partners such as cloud service providers and eCommerce functionality vendors |
N/A |
Recordings (e.g., audio, visual) |
Voice and CCTV Recordings |
From You (when you call customer service or visit one of our locations), Service Providers (e.g., call record software providers) |
For quality and training purposes when you call customer service, improve our products and services, fraud prevention |
Service Providers/Business Partners such as cloud service providers and customer service call recording companies |
N/A |
Professional or Employment-Related Information |
Employer Name and Job Title
|
From You (e.g., when you inquire about our programs), Service Providers (e.g., data brokers), Business Partners |
To send you marketing, personalize your experience, enroll you in certain programs at your request |
Advertising Networks and Service Providers/Business Partners such as cloud service providers and program administrators |
N/A |
Education Information |
School Affiliations |
From You (when you participate in certain programs such as Classroom Rewards) |
To administer certain programs |
Advertising Networks and Service Providers/Business Partners such as cloud service providers and program administrators |
N/A |
Inferences |
Product and Service Preferences |
From You (when you tell us what products and service are of interest), by analyzing other data we have about you, Service Providers (e.g., advertising networks, fraud prevention companies), Social Networks |
To provide you personalized experiences and marketing, group you into segments with other similar customers, improve our products and services |
Advertising Networks and Service Providers/Business Partners such as cloud service providers and marketing/ eCommerce analytics companies |
N/A |
The above categories are intended to encompass the Personal Information described in subdivision (e) of Section 1798.80 of the CCPA.
California residents have the following rights:
California residents may submit your request to Opt-Out of the Sale of your Personal Information to third parties by:
California residents may submit a Data Disclosure request by:
California residents may submit a Data Deletion request by:
We will take reasonable steps to verify your identity prior to fulfilling the above requests. For purposes of verifying your identity, we will request that you provide personal information we already have on file including your first and last name, email address, and phone number. We may also request mailing address and, if applicable, your account number, login ID for our websites, and rewards/loyalty number to ensure that we have a verified match.
Authorized Agents may submit requests on behalf of a California resident using the above processes and ensuring the appropriate verification and documentation can be provided.
Minors:
Our programs, websites and mobile applications are not directed toward minors under 16 years of age. We do not knowingly collect, share, or sell the Personal Information of minors.
Notice of Financial Incentive:
We may provide price discounts, coupons, services, and other perks for members of our loyalty programs. Through these offerings, you may provide us with Personal Information depending on how you choose to interact with us when and after you opt-in to our programs. There is no obligation to opt-in, and you may opt-out at any time. The details of the programs are contained in the program offerings. We offer these programs, among other things, to enhance our relationship with you so you can enjoy more of our products/services at a lower price. While we invest in our marketing and brands, consumer data is more valuable to our business when it is combined with a sufficient amount of other consumer data and after it is enhanced by our efforts described in this Privacy Notice. The value to our business of any individual consumer’s data is dependent on several factors, including, for example, whether and to what extent you take advantage or opt out of any offerings and whether we are able to enhance the data through our efforts described in this Privacy Notice. While we do not calculate the value of consumer data in our accounting statements, we provide this good faith summary for California residents. To the extent we create overall business value from our programs that could be directly or reasonably related to the value of consumer data, the method for calculating the value would include: a) costs related to maintaining the program including but not limited to IT infrastructure, delivery of offers, and marketing activities to enhance consumer data; b) whether the sales generated by the program exceeds the cost to us of offering the program including value of discounts to consumer; and c) value of the insights we are able to create based upon aggregate data.
Non-Discrimination:
We will not discriminate against you for exercising any of your CCPA Rights and we will not deny you goods or services, charge you a different price, or provide you with a lesser quality of goods or services if you exercise any of your CCPA Rights.
As an additional resource, you may also contact us at ConsumerRightsRequest@Staples.com for any additional questions related to the rights granted under the California Consumer Privacy Act (CCPA).
If you are a data controller with a consumer rights request for us, please contact us at ConsumerRightsRequest@Staples.com
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Effective Date: February 1, 2021
1. Introduction
Staples is committed to ensuring the security of our customers and the information they share with us via our online platforms and services. We also recognize the valuable efforts that security researchers play in highlighting cybersecurity vulnerabilities and concerns. The purpose of this policy is to provide clear guidelines for conducting vulnerability discovery activities and to convey how to submit discovered vulnerabilities.
2. Compliance
If you comply with this policy during your security research, and you discover and report security vulnerabilities in accordance with this policy, we will not take legal action against you. We reserve all legal rights in the event of any non-compliance with this policy.
3. Requirements
This policy requires that you:
Once you’ve established that a vulnerability exists or encounter any confidential or sensitive data (including personal information, financial information, or proprietary information), you must stop your test, notify us immediately and not disclose this data to anyone else.
4. Test Methods
The following test methods are not authorized:
5. Scope
This policy applies to the following Staples family websites and services:
Though we develop and maintain other Internet-accessible systems and services, research and testing under this policy is restricted to the systems and services listed in this section. If there is a particular system or service not in scope that you think merits testing, please contact us to discuss. We may change the scope of this policy over time.
6. Reporting a Vulnerability
We accept vulnerability reports via email to vulnerabilityreport@staples.com. Reports may be submitted anonymously.
What we would like to see from you
In order to help us triage and prioritize submissions, we recommend that your report:
What you can expect from us
If you submit a valid security vulnerability in compliance with this policy, we will:
Note that Staples does not operate a bug bounty program and we make no offer of compensation in exchange for submitting potential issues.
Staples may modify the terms of this policy or terminate this policy at any time.
7. Questions
If you are in doubt about the scope, acceptable test methods or any other provisions of this policy, you are encouraged to contact us first at vulnerabilityreport@staples.com. We also invite you to contact us with suggestions for improving this policy.
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StaplesAdvantage.com's website (the "Site") belongs to Staples Contract & Commercial, LLC (together with its affiliated entities, the "Company") is currently provided free-of-charge to users who agree to abide by the terms and conditions of this Agreement. We reserve the right to change the nature of this relationship at any time, and to revise these guidelines and Terms and Conditions from time to time as we see fit. Notices to you (including notices of changes to these T&C) may be made via posting to the Site or by e-mail (including in each case via links), or by regular mail, or as otherwise agreed between you and Staples. Users who violate the terms of this Agreement will have their access canceled and they may permanently be banned from using the Site and any interactive services.
Users should check these terms and conditions periodically. By using the Site after we post changes to these Terms and Conditions, you agree to accept those changes, whether or not you actually reviewed them.
Ordering products on the Site will constitute your acceptance of these Terms and Conditions. If you do not agree to abide by these terms, please do not order products from the site.
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Other Charges: Additional charges may apply for desk-top delivery, special delivery, rushes or special order products. Charges for furniture delivery, if any, will be listed as a separate line item.
Delivery: Custom, special order and backordered items, some furniture items, and those items originated directly from carefully selected third parties excluded from next-day delivery. Staples delivers Monday through Friday (excluding holidays) within the continental United States. An estimated delivery date will be provided when you place your order. Products may be delivered in separate shipments. Cancelling items, changing your shipping address, or account preferences might affect delivery. You will be notified of any delay with your order, and we will treat any delayed order as active unless you contact us and provide other instructions.
Your custom contract or membership program with Staples may differ from these terms.
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v01.112017
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To Sign Up for Staples Business Advantage Alerts: Access the Notifications tab on your user profile via StaplesAdvantage.com, enter your mobile number and click Subscribe. You will receive a text message from Staples Advantage 655-555 to which you can reply Yes to sign up for order status notifications via text. By providing your phone number and clicking Subscribe, you consent to receive Staples Advantage text messages at the phone number designated for the order statuses that you elect to receive via your Staples Advantage user profile. Texts may be sent via automatic telephone dialing system. Your consent to receive text messages does not mean you are obligated to make a purchase.
To Stop the Programs: To stop messages from Staples Advantage coming to your phone, you can opt out of the program via SMS. To stop our text alerts, just send a text message that says STOP to 655-555. You may also Unsubscribe via the Notifications tab on your Staples Advantage user profile. You will be removed from all Staples Advantage SMS programs after a one-time cancel confirmation text and won’t receive any future messages after that unless you opt back in.
The Staples Advantage Mobile Program is compatible with Alltel, AT&T, Boost, Cellular South, MetroPCS, Midwest Wireless, nTelos, Sprint, Suncom, T-Mobile, Verizon Wireless and Virgin Mobile. To participate, the recipient's phone needs to be text messaging–enabled. We try to make it so everyone can participate, but depending on your carrier, plan and phone, we can't guarantee it will work for you. Wireless Carriers are not liable for delayed or undelivered messages.
Cost to Participate: Although the Staples Advantage Mobile Programs are complimentary and require no purchase or fee for participation, message and data rates may apply. Check your mobile plan for more details. Subscribers will receive multiple messages per month based on the selections made at the time of sign-up.
Staples Advantage Order Status Alerts: You will only receive text messages for the order status notifications you have elected to receive via your Staples Advantage user profile.
Questions: You can send a text message from your mobile phone with the word HELP to 655-555 at any time, or call us at 877-826-7755. We can answer any questions you have about the program.
Terms and Conditions: By participating in Staples Business Advantage Mobile Program, you are agreeing to the terms and conditions presented here. The full Staples Business Advantage Privacy Policy can be found here.
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No person under the age of 13 should use the Site without the consent of their parent or legal guardian. We strongly encourage all parents and guardians to monitor the Internet use of their children. Use of the Site by any user shall be deemed to be a representation that the user is 13 years of age or older.
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Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this Site or any information displayed on this Site, through the use of framing or otherwise, except: (a) as expressly permitted by these terms and conditions; or (b) with the prior written permission of Company or such third party that may own the trademark or copyright of information displayed on this Site.
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In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by Company of that third party or of any product or service provided by a third party.
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Most products (and some services) offered on the Site are available in select Staples stores throughout the United States, however, prices and availability may vary. Prices shown on the Site apply to the products and services on the Site and may change at any time without notice.
Please use the Staples' item number when placing your order to ensure the best value offered by StaplesAdvantage.com.
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The materials on this site are transmitted and distributed "as is" and appear on the site without express or implied warranties of any kind, including, but not limited to, warranties of title, implied warranties of merchantability, or fitness for a particular purpose. There is no warranty as to the quality, accuracy, completeness, and validity of any materials on the site, and no warranty that the functions contained on the site will be uninterrupted or error-free, or that defects will be corrected.
Where applicable law does not allow the exclusion of implied warranties, the foregoing exclusions may not apply to you. This Disclaimer applies to all content, merchandise and services available through this site.
Limitation of Liability
Neither the company, nor its officers, directors, employees, agents, successors, subsidiaries, distributors, affiliates or third parties providing information on this site are responsible or liable for any special, incidental, consequential, punitive or other indirect damages that result from the use of, or the inability to use, this site or the information contained on this site, even if company (or any third party posting information on this site) has been advised of the possibility of such damages. In no event shall company's total liability (or the total liability of any third party providing information on this site) to you for all damages, losses, and causes of action resulting from your use of this site, whether in contract, tort (including, but not limited to, negligence) or otherwise, exceed one dollar (US$1.00).
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StaplesAdvantage.com is committed to making our website as accessible as possible to persons with disabilities. Our mission is to provide a positive web experience for all users and we are committed to include people with disabilities or visual limitations. Our website is developed and maintained using the standards listed in Section 508 of the Rehabilitation Act (29 USC 794d), as amended by P.L. No. 106-246 (July 13, 2000), which are implemented by Electronic and Information Accessibility Standards set forth in regulations of the US Architectural and Transportation Barriers Compliance Board (36 CFR Part 1194). Products used by U.S. federal agencies are required to be accessible by people with disabilities. StaplesAdvantage.com uses the Voluntary Product Accessibility Template (VPAT) as a way to assist U.S. Federal agencies and other customers in determining how we support the Electronic and Information Accessibility Standards as set forth in Section 508.
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The purpose of the Voluntary Product Accessibility Template, or VPAT, is to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial "Electronic and Information Technology" products and services with features that support accessibility. It is assumed and recommended that offerers will provide additional contact information to facilitate more detailed inquiries.
The first table of the VPAT provides a summary view of the Section 508 standards (the "Standards"). The subsequent tables provide more detailed descriptions of each subsection. There are three columns in each table. Column one of the Summary Table describes the subsections of subparts B and C of the Standards. The second column describes the supporting features of the product or refers you to the corresponding detailed table, e.g., "equivalent facilitation." The third column contains any additional remarks and explanations regarding the product. In the subsequent tables, the first column contains the lettered paragraphs of the subsections. The second column describes the supporting features of the product with regard to that paragraph. The third column contains any additional remarks and explanations regarding the product.
Please note that there is an additional Staples web site (www.staplesadvantage.com), which is used by Staples Contract & Commercial, LLC, to market its services to commercial customers and prospects. That website is not compliant with the Section 508 Standards.
Date: May 27, 2011
Name of Product: Staples (www.order.staplesadvantage.com)
Contact for More Information: 1-800-633-6080 / Accessibility@Staples.com
Summary Table
Criteria |
Supporting Features |
Remarks and Explanations |
Section 1194.21 Software Applications and Operating Systems |
Not Applicable |
StaplesAdvantage.com is not a software application or operating system. |
Section 1194.22 Web-based Internet Information and Applications |
Conforms to 12 of 16 standards |
Please refer to attached VPAT for detailed explanations. |
Section 1194.23 Telecommunications Products |
Not Applicable |
StaplesAdvantage.com is not a telecommunications product. |
Section 1194.24 Video and Multi-media Products |
Not Applicable |
StaplesAdvantage.com is not a video or multimedia product. |
Section 1194.25 Self-Contained, Closed Products |
Not Applicable |
StaplesAdvantage.com is not a self-contained, closed product. |
Section 1194.26 Desktop and Portable Computers |
Not Applicable |
StaplesAdvantage.com is not a desktop or portable computer. |
Section 1194.31 Functional Performance Criteria |
Conforms to 5 of 6 standards |
Please refer to attached VPAT for detailed explanations. |
Section 1194.41 Information, Documentation, and Support |
Conforms to 3 of 3 standards |
Please refer to attached VPAT for detailed explanations. |
Section 1194.21 Software Applications and Operating Systems - Detail
Criteria |
Supporting Features |
Remarks and Explanations |
(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. |
Not Applicable |
This requirement is not applicable. |
(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. |
Not Applicable |
This requirement is not applicable. |
(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes. |
Not Applicable |
This requirement is not applicable. |
(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text. |
Not Applicable |
This requirement is not applicable. |
(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance. |
Not Applicable |
This requirement is not applicable. |
(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. |
Not Applicable |
This requirement is not applicable. |
(g) Applications shall not override user selected contrast and color selections and other individual display attributes. |
Not Applicable |
This requirement is not applicable. |
(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user. |
Not Applicable |
This requirement is not applicable. |
(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. |
Not Applicable |
This requirement is not applicable. |
(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. |
Not Applicable |
This requirement is not applicable. |
(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. |
Not Applicable |
This requirement is not applicable. |
(l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. |
Not Applicable |
This requirement is not applicable. |
Section 1194.22 Web-Based Intranet and Internet Information Applications
Criteria |
Supporting Features |
Remarks and Explanations |
(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content). |
Supported with Minor Exception |
This requirement is met with only a few minor exceptions. |
(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. |
Not Applicable |
This requirement is not applicable. |
(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. |
Supported |
This requirement is fully met. |
(d) Documents shall be organized so they are readable without requiring an associated style sheet. |
Supported |
This requirement is fully met. |
(e) Redundant text links shall be provided for each active region of a server-side image map. |
Not Applicable |
This requirement is not applicable. |
(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. |
Not Applicable |
This requirement is not applicable. |
(g) Row and column headers shall be identified for data tables. |
Supported |
This requirement is fully met. |
(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. |
Supported |
This requirement is fully met. |
(i) Frames shall be titled with text that facilitates frame identification and navigation |
Not Supported |
This requirement is not supported. |
(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. |
Supported |
This requirement is fully met. |
(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes. |
Not Applicable |
This requirement is not applicable. |
(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology. |
Supported |
This requirement is fully met. |
(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with 1194.21(a) through (l). |
Not Applicable |
This requirement is not applicable. |
(n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. |
Supported with Exceptions |
This requirement is only partially met. |
(o) A method shall be provided that permits users to skip repetitive navigation links. |
Supported with Exceptions |
This requirement is only partially met. |
(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. |
Not Applicable |
This requirement is not applicable. |
Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.
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Section 1194.23 Telecommunications Products - Detail
Criteria |
Supporting Features |
Remarks and Explanations |
(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. |
Not Applicable |
This requirement is not applicable. |
(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols. |
Not Applicable |
This requirement is not applicable. |
(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs. |
Not Applicable |
This requirement is not applicable. |
(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. |
Not Applicable |
This requirement is not applicable. |
(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays. |
Not Applicable |
This requirement is not applicable. |
(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided. |
Not Applicable |
This requirement is not applicable. |
(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use. |
Not Applicable |
This requirement is not applicable. |
(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided. |
Not Applicable |
This requirement is not applicable. |
(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product. |
Not Applicable |
This requirement is not applicable. |
(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery. |
Not Applicable |
This requirement is not applicable. |
(k)(1) Products which have mechanically operated controls or keys shall comply with the following: Controls and Keys shall be tactilely discernible without activating the controls or keys. |
Not Applicable |
This requirement is not applicable. |
(k)(2) Products which have mechanically operated controls or keys shall comply with the following: Controls and Keys shall be operable with one hand and shall not require tight grasping, pinching, twisting of the wrist. The force required to activate controls and keys shall be 5 lbs. (22.2N) maximum. |
Not Applicable |
This requirement is not applicable. |
(k)(3) Products which have mechanically operated controls or keys shall comply with the following: If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character. |
Not Applicable |
This requirement is not applicable. |
(k)(4) Products which have mechanically operated controls or keys shall comply with the following: The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound. |
Not Applicable |
This requirement is not applicable. |
Section 1194.24 Video and Multi-media Products - Detail
Criteria |
Supporting Features |
Remarks and Explanations |
a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. |
Not Applicable |
This requirement is not applicable. |
(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry. |
Not Applicable |
This requirement is not applicable. |
(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned. |
Not Applicable |
This requirement is not applicable. |
(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described. |
Not Applicable |
This requirement is not applicable. |
(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent. |
Not Applicable |
This requirement is not applicable. |
Section 1194.25 Self-Contained, Closed Products - Detail
Criteria |
Supporting Features |
Remarks and Explanations |
(a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach Assistive Technology to the product. Personal headsets for private listening are not Assistive Technology. |
Not Applicable |
This requirement is not applicable. |
(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. |
Not Applicable |
This requirement is not applicable. |
(c) Where a product utilizes touchscreens or contact-sensitive controls, an input method shall be provided that complies with 1194.23 (k) (1) through (4). |
Not Applicable |
This requirement is not applicable. |
(d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. |
Not Applicable |
This requirement is not applicable. |
(e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime. |
Not Applicable |
This requirement is not applicable. |
(f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use. |
Not Applicable |
This requirement is not applicable. |
(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. |
Not Applicable |
This requirement is not applicable. |
(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided. |
Not Applicable |
This requirement is not applicable. |
(i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. |
Not Applicable |
This requirement is not applicable. |
(j) (1) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls. |
Not Applicable |
This requirement is not applicable. |
(j)(2) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor. |
Not Applicable |
This requirement is not applicable. |
(j)(3) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches minimum above the floor. |
Not Applicable |
This requirement is not applicable. |
(j)(4) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Operable controls shall not be more than 24 inches behind the reference plane. |
Not Applicable |
This requirement is not applicable. |
Section 1194.26 Desktop and Portable Computers – Detail
Criteria |
Supporting Features |
Remarks and Explanations |
(a) All mechanically operated controls and keys shall comply with 1194.23 (k) (1) through (4). |
Not Applicable |
This requirement is not applicable. |
(b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with 1194.23 (k) (1) through (4). |
Not Applicable |
This requirement is not applicable. |
(c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. |
Not Applicable |
This requirement is not applicable. |
(d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards. |
Not Applicable |
This requirement is not applicable. |
Section 1194.31 Functional Performance Criteria - Detail
Criteria |
Supporting Features |
Remarks and Explanations |
(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided. |
Supported |
This requirement is fully met. |
(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided. |
Supported |
This requirement is fully met. |
(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided. |
Supported |
This requirement is fully met. |