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What
FAQs"New Customer" vs. "New User"
A new customer is a company or organization who has just signed on with Staples. A new user is someone who has just registered to receive his or her own login ID within that company or organization.
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To reset a forgotten password,click here.
To register as a new user
If your organization already has a relationship with Staples and you would like to add a new user to your company's program, please contact: 1-877-826-7755 or click here to chat with customer service.
Thank you for your interest in Staples, the business to business division of Staples.
Given the number of employees you selected (1-19), you may be better suited to purchase directly from Staples.com.
Purchase products on Staples.comSign up for Staples RewardsPlease note: If your company has less than 20 employees and spends more than $4,000 per year on office supplies, you can still qualify as a Staples contract customer.
Click here to complete the formWhat information do I need to sign up?
Just a few details about your business. There's no signup cost and we take care of transitioning you from your current supplier. All you need to do is complete the become a customer form and a local Staples® representative will schedule a meeting. Here's some helpful information to have ready:
- Your business size and number of employees
- Average yearly supply spend
- Products you would like to receive quoted contract pricing for (office products, facilities, technology, furniture, etc.)
- Any memberships to Group Purchasing Organizations (GPOs)
How can we assist you?
Frequently Asked Questions
What information do I need to sign up?
Just a few details about your business. There's no signup cost and we take care of transitioning you from your current supplier. All you need to do is complete the become a customer form and a local Staples® representative will schedule a meeting. Here's some helpful information to have ready:
- What does your company do?
- How many employees?
- How many locations?
- Typical monthly spend?
- Are you part of a GPO or buying group?
What if my organization is already a customer of Staples?
You can request your own login ID by contacting the site administrator in your organization or by calling Staples customer service. Once you're approved within your organization, you'll be able to start ordering.
What is the difference between a "new customer" and "new user"?
A new customer is a company or organization who has just signed on with Staples. A new user is someone who has just registered to receive his or her own login ID within that company or organization.
What's the difference between Staples.com and Staplesadvantage.com?
It's all about who you're buying for. Staples.com serves individuals and businesses with up to 20 employees. Staplesadvantage.com serves businesses with over 20 employees and offers a site experience built with approvals, controls and reporting features.
What are the benefits of the Staples program?
Staples knows work is more than a job. It is a sense of purpose and fulfillment that defines us, as work and life have become one. As The Worklife Fulfillment Company, we have programs that fit every size company, from a one-person office to the Fortune 100 organization, across all industries, including academic institutions, healthcare, state and federal governments. We're here to help with products, services, solutions, combined with category professionals, best-in-class class national distribution, customer service, competitive pricing and a state-of-the-art e-commerce site built for business.
Our products, services and technology are thoughtfully designed and sourced for the way you work. And live. We'll help you and your teams with solutions for:
- Productivity - helping you and your teams do more
- Connectivity - building better communication and ways of working
- Inspiration - incite creative thinking through spaces that feel good
With the introduction of our new innovative products we offer tools and systems that help drive solutions in business essentials, breakroom, facility, technology, and furniture.
- Tru Red. Thoughtfully designed business essentials to help you work, create and innovate better. Quality tested and engineered to last.
- NXT Technologies. Tech products to keep your teams connected and productive - whether they're at the office or the airport, a coffeehouse or the couch.
- Coastwide Professional. Professional-grade facility and pack and ship supplies built to spec and made to perform, with no wasted product or labor.
- Perk. Breakroom essentials designed with quality, value and just the right touch of personality to bring fun and energy to break time.
- Union & Scale. Furniture and decor that work together in perfect harmony. There's a collection for every style and work style.
A Staples program offers:
- Worklife Solutions - You can maximize unique supplier consolidation savings through our integrated product and service offering, which includes business essentials, facility solutions, breakroom offerings, business furniture and interior design services, shipping and packing supplies, technology products and services, promotional products, and print services.
- Dedicated Account Team - We put together a full, dedicated team for your business. An Account Manager to provide insights and recommendations on worklife solutions. A Customer Success Consultant for your day-to-day needs and a Site Management team proactively ensures compliance of your program with all locations.
- Category Expertise - Industry professionals provide assessments and advice on products and process efficiencies.
- Superior Delivery Execution - Rely on free, accurate next-business-day delivery to your locations from our strategically located, state-of-the-art fulfillment centers.
- E-Procurement Expertise - With expertise in over 300 procurement platform integrations, our website provides easy online ordering, the ability to set spend limits and approval flows, line item budget center to charge orders to multiple departments and transactional details to easily reconcile orders. Order management is easy with shopping lists for fast reordering, order tracking, delivery notifications, free returns, reporting and online bill pay.
- Recognized Customer Call Centers - Exceeding your expectations is our highest priority. Our knowledgeable Customer Service team is ready to solve your problem in one call.
- Corporate Responsibility - We are committed to corporate responsibility and recognize the close connection between our success and our efforts in the areas of environmental sustainability, ethics, diversity and community.
How long does a typical program implementation take?
Approximately 30 days from the initial agreement to the program rollout.
What are the benefits of vendor consolidation?
Ordering from one supplier can simplify your business in several ways. We'll provide the assortment you need and you'll get exclusive pricing, one point of contact, fewer invoices and, best of all, more time back in your day.
Can I speak to someone directly to sign up?
All you need to do is complete the become a customer form and a local Staples® representative will schedule a meeting.
How many businesses use Staples as their supplier?
Staples has approximately 270,000 customers ranging from mid-size businesses (20 or more employees) to Fortune 1000 multinational corporations and federal and state government institutions. We serve about half of the organizations listed on the Fortune 1000 and more than 65% of the Fortune 100.
How many products are available on your Web site?
One of the most unique benefits of our program is that we customize the assortment to exactly what you want and nothing you don't. Whether it's office supplies, technology, facility, breakroom, furniture, pack and ship, print or promotional products, the amount and variety of your product selection are completely up to you.
For those occasions when you need something that is not on your program we can help you quickly find what you are looking for through our Staples Anything offering. We have a team dedicated to quickly finding the products you need, when you need them.
