We'd like to make sure your experience on the StaplesAdvantage.com Site is a pleasant and productive one.
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. THESE TERMS AND CONDITIONS MAY HAVE CHANGED SINCE YOUR LAST VISIT TO THIS SITE. BY USING THIS SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, THEN DO NOT USE THIS SITE.
StaplesAdvantage.com's website (the "Site") belongs to Staples Contract & Commercial, Inc. (together with its affiliated entities, the "Company") is currently provided free-of-charge to users who agree to abide by the terms and conditions of this Agreement. We reserve the right to change the nature of this relationship at any time, and to revise these guidelines and Terms and Conditions from time to time as we see fit. Users who violate the terms of this Agreement will have their access canceled and they may permanently be banned from using the Site and any interactive services.
Users should check these terms and conditions periodically. By using the Site after we post changes to these Terms and Conditions, you agree to accept those changes, whether or not you actually reviewed them.
Ordering products on the Site will constitute your acceptance of these Terms and Conditions. If you do not agree to abide by these terms, please do not order products from the site.
Our standard order minimum is $50.00 which is required to place an order on this Site. Minimum purchase requirements are calculated after discounts, and before taxes are applied
We deliver Monday through Friday, and excluding holidays, within the continental United States.
Shipping is free except shipping and/or handling fees may apply as stated on the Site. Additional freight charges may apply for desk-top delivery, special delivery, rushes or special order products. Charges for furniture delivery, if any, will be listed as a separate line item.
We offer next-day delivery on an extensive selection of items ordered by 5pm local time. Custom, special order and backordered items, some furniture items, and those items originated directly from carefully selected third parties are excluded from next-day delivery.
The estimated delivery date will be provided when you place your order. Products may be delivered in separate shipments. Cancelling items, changing your shipping address, or account preferences might affect delivery. Customers will be notified of any delay due to a product being back ordered or if shipment is delayed for any other reason. Staples will treat any such delayed order as active unless Customer contacts Staples and provides other instructions.
Your custom contract or membership program with Staples may differ from these terms.
To Sign Up for Staples Advantage Alerts: Access the Notifications tab on your user profile via StaplesAdvantage.com, enter your mobile number and click Subscribe. You will receive a text message from Staples Advantage 655-555 to which you can reply Yes to sign up for order status notifications via text. By providing your phone number and clicking Subscribe, you consent to receive Staples Advantage text messages at the phone number designated for the order statuses that you elect to receive via your Staples Advantage user profile. Texts may be sent via automatic telephone dialing system. Your consent to receive text messages does not mean you are obligated to make a purchase.
To Stop the Programs: To stop messages from Staples Advantage coming to your phone, you can opt out of the program via SMS. To stop our text alerts, just send a text message that says STOP to 655-555. You may also Unsubscribe via the Notifications tab on your Staples Advantage user profile. You will be removed from all Staples Advantage SMS programs after a one-time cancel confirmation text and won’t receive any future messages after that unless you opt back in.
The Staples Advantage Mobile Program is compatible with Alltel, AT&T, Boost, Cellular South, MetroPCS, Midwest Wireless, nTelos, Sprint, Suncom, T-Mobile, Verizon Wireless and Virgin Mobile. To participate, the recipient's phone needs to be text messaging–enabled. We try to make it so everyone can participate, but depending on your carrier, plan and phone, we can't guarantee it will work for you. Wireless Carriers are not liable for delayed or undelivered messages.
Cost to Participate: Although the Staples Advantage Mobile Programs are complimentary and require no purchase or fee for participation, message and data rates may apply. Check your mobile plan for more details. Subscribers will receive multiple messages per month based on the selections made at the time of sign-up.
Staples Advantage Order Status Alerts: You will only receive text messages for the order status notifications you have elected to receive via your Staples Advantage user profile.
Questions: You can send a text message from your mobile phone with the word HELP to 655-555 at any time, or call us at 877-826-7755. We can answer any questions you have about the program.
We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.
No person under the age of 13 should use the Site without the consent of their parent or legal guardian. We strongly encourage all parents and guardians to monitor the Internet use of their children. Use of the Site by any user shall be deemed to be a representation that the user is 13 years of age or older.
This Site and all materials on the Site, including, but not limited to, images, illustrations, posts, audio clips, video clips (the "Materials") is the property of Company and its affiliates and licensors and are protected from unauthorized copying and dissemination by copyrights that are owned or licensed by the Company and by copyright law, trademark law, international conventions and other intellectual property laws. You may not reproduce, perform, create derivative works from, republish, upload, post, transmit, or distribute in any way whatsoever any Materials from www.StaplesAdvantage.com, or any other website owned or operated by the Company without the prior written permission of the Company. However, you may download or make one copy of the Materials and other downloadable items displayed on the Site, provided that the same are not used for any commercial purpose, distributed to third parties or offered for sale to third parties, and further provided that all copyright and other notices contained in the Materials are left intact. Any modification of the Materials, or any portion thereof, or use of the Materials for any other purpose constitutes an infringement of the Company's copyrights and other proprietary rights. Use of these Materials on any other website or other networked computer environment is prohibited without prior written permission from the Company. You agree not to use any robot, spider or other automatic device, process or means to access this website for any purpose, including to monitor or copy any of the material on this website.
Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this Site or any information displayed on this Site, through the use of framing or otherwise, except: (a) as expressly permitted by these terms and conditions; or (b) with the prior written permission of Company or such third party that may own the trademark or copyright of information displayed on this Site.
The Company is not responsible for the content of any sites that may be linked to or from www.StaplesAdvantage.com. These links are provided for your convenience only and you access them at your own risk. Any other website accessed from this Site is independent from Company, and Company has no control over the content of that other website. In addition, a link to any other website does not imply that Company endorses or accepts any responsibility for the content or use of such other website.
In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by Company of that third party or of any product or service provided by a third party.
(Effective Date: March 11, 2017)
Privacy and Compliance
500 Staples Drive, Framingham, MA 01702, USA
In order to provide our full range of services, we may collect Personal Information including:
In order to provide you with a better shopping experience and to improve the quality of our services, we may combine the information you submit under your account with other information that we may receive from you, from third parties, or with other public demographic information. We maintain this information, along with a record of your purchases, in a restricted database.
There are some services provided by Staples that require us to become temporary custodians of your equipment that may contain your Personal Information. These services typically involve a personal computer. Staples does not retain information from these devices once the requested services are complete.
Also, our Website is not directed at collecting Personal Information from children and we do not actively collect Personal Information from children under the age of 13.
At Staples, we always want to provide you with the easiest and best possible shopping experience from the time you begin looking for products and services through the delivery of your requested items. The information that we collect lets us meet this goal by allowing us to:
You may also wish to opt-out of receiving promotional mail and/or email from Staples, and if so, please notify your Staples Account Manager. You may still receive email or postal mail from other affiliated companies and third parties if they have received your email or postal address from sources other than Staples or as a result of their own transactions or experiences with you. You will also continue to receive email or postal mail if you request to hear from us again at a later date.
In the normal course of business Staples shares Personal Information with third parties. We do this in the following, limited circumstances:
Staples maintains reasonable and appropriate standards to safeguard your Personal Information. When you enter Personal Information that contains a Social Security Number, driver's license number, or credit or debit card number at the designated and secured sections of our Website, the information will be encrypted or encoded before it is sent over the Internet. Personal Information that we collect and maintain is subject to physical, administrative and technical controls that are consistent with recognized industry standards.
Staples takes reasonable steps to verify that the Personal Information we store and process is accurate, complete and current. We also depend on our customers to update or correct their online profiles and to contact their Staples Account Manager with changes in Personal Information whenever necessary. Unless otherwise required by law or for legitimate business purposes, we will make good faith efforts to correct or delete such data at your request when you notify us of an error or change in your Personal Information. To prevent unauthorized changes to someone's Personal Information, we ask individual customers to positively identify themselves before processing such requests.
We reserve the right to charge a small fee to process any request to update, correct or delete Personal Information. We also may decline to process requests that require a disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes).
If we receive a written complaint, it is Staples' policy to contact the complaining customer regarding his or her concerns. We will investigate complaints promptly and diligently to address your concerns and resolve any dispute quickly.
We are also a member of BBBOnLine, the online division of the Better Business Bureau, which offers a privacy dispute resolution program for customers with online privacy complaints involving BBBOnLine privacy program participants. We will strive to resolve any customer service complaints regarding the transfer of Personal Information that cannot be resolved between Staples and the customer promptly in accordance with BBBOnLine procedures.
If you believe that someone has improperly accessed or used your personally identifiable information supplied to Staples or has made purchases at Staples that you did not authorize, please contact us immediately. Here are some additional things that you can do to protect yourself from identity theft if you think that your Personal Information has been compromised:
P.O. Box 740241
Atlanta, GA 30374
P.O. Box 9532
Allen, TX 75013
P.O. Box 6790
Fullerton, CA 92834
California Civil Code sections 1798.83-1798.84 give California residents the right to ask us for a notice describing the categories of Personal Information we share with affiliated companies or third parties for their direct marketing purposes. The notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it has been shared, along with their names and addresses. Please allow 30 days for a response. If you are a California resident and would like a copy of this notice, please submit a written request to the email or postal mail address contained at the beginning of this document.
What has changed:
March 23, 2017 We removed references to the US-EU and US-Swiss Safe Harbor programs which have or will be discontinued.
Most products (and some services) offered on the Site are available in select Staples stores throughout the United States, however, prices and availability may vary. Prices shown on the Site apply to the products and services on the Site and may change at any time without notice.
Please use the Staples' item number when placing your order to ensure the best value offered by StaplesAdvantage.com.
We attempt to display all products shown on the Site in an accurate manner, however, because of the technical differences in the equipment of our customers, we cannot be responsible for photographic differences in size, shape and color of the products. We are not responsible for printing or typographical errors.
The receipt of an email order confirmation is simply recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether.
By using the Site and/or posting Materials, you agree to indemnify the Company, its officers, directors, employees, successors, agents, distributors, and affiliates for any and all claims, damages, losses, and causes of action (including attorneys' fees) arising out of or relating to your breach or alleged breach of this agreement (including without limitation, claims made by third parties for infringement of intellectual property rights), or for any content that is provided by you (or through your User ID and/or password). You agree to cooperate as fully as reasonably required in the defense of any claim. Company reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.
This site contains facts, views, opinions, statements, and recommendations of third-party individuals and organizations. None of them or The Company represents or endorses the accuracy, currentness, or reliability of any advice, opinion, statement, or other information displayed, uploaded, or distributed through the site. You acknowledge that any reliance on any such opinion, advice, statement, or information will be at your sole risk.
The materials on this site are transmitted and distributed "as is" and appear on the site without express or implied warranties of any kind, including, but not limited to, warranties of title, implied warranties of merchantability, or fitness for a particular purpose. There is no warranty as to the quality, accuracy, completeness, and validity of any materials on the site, and no warranty that the functions contained on the site will be uninterrupted or error-free, or that defects will be corrected.
Where applicable law does not allow the exclusion of implied warranties, the foregoing exclusions may not apply to you. This Disclaimer applies to all content, merchandise and services available through this site.
Neither the company, nor its officers, directors, employees, agents, successors, subsidiaries, distributors, affiliates or third parties providing information on this site are responsible or liable for any special, incidental, consequential, punitive or other indirect damages that result from the use of, or the inability to use, this site or the information contained on this site, even if company (or any third party posting information on this site) has been advised of the possibility of such damages. In no event shall company's total liability (or the total liability of any third party providing information on this site) to you for all damages, losses, and causes of action resulting from your use of this site, whether in contract, tort (including, but not limited to, negligence) or otherwise, exceed one dollar (US$1.00).
StaplesAdvantage.com is committed to making our website as accessible as possible to persons with disabilities. Our mission is to provide a positive web experience for all users and we are committed to include people with disabilities or visual limitations. Our website is developed and maintained using the standards listed in Section 508 of the Rehabilitation Act (29 USC 794d), as amended by P.L. No. 106-246 (July 13, 2000), which are implemented by Electronic and Information Accessibility Standards set forth in regulations of the US Architectural and Transportation Barriers Compliance Board (36 CFR Part 1194). Products used by U.S. federal agencies are required to be accessible by people with disabilities. StaplesAdvantage.com uses the Voluntary Product Accessibility Template (VPAT) as a way to assist U.S. Federal agencies and other customers in determining how we support the Electronic and Information Accessibility Standards as set forth in Section 508.
Some products in our catalog are provided by third party vendors, whose sites or web pages are not within our control and may not adhere to the same level of accessibility standards.
The Company may, in its sole discretion, terminate or suspend your access to all or part of the Site, for any reason, including without limitation, breach of this Agreement. In the event this Agreement is terminated, the restrictions regarding Materials appearing on the Site, and the representations and warranties, indemnities, and limitations of liabilities set forth in this Agreement will survive termination. In the event that you are unsatisfied with the services provided by Company, your sole remedy is to terminate this Agreement.
The Company operates the Site from its offices within the United States. Company makes no representations that content and Materials on the Site are legal or appropriate for use from outside the United States. If you choose to access the Site from other locations, you do so at your own risk and are responsible for compliance with any and all local laws. You may not use the Site in violation of U.S. export laws and regulations.
This Agreement will be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, as it is applied to agreements entered into and performed therein, and excluding (i) the United Nations Convention on Contracts for the International Sale of Goods; (ii) the 1974 Convention on the Limitation Period in the International Sale of Goods; and (iii) the Protocol amending the 1974 Convention, done at Vienna April 11, 1980. Any action brought to enforce this Agreement or matters related to the Site will be brought in either the State or Federal Courts of the Commonwealth of Massachusetts; provided, however, that notwithstanding anything contained in this Agreement to the contrary, Company shall have the right to institute judicial proceedings against you or anyone acting by, through or under you, in order to enforce Company's rights hereunder through reformation of contract, specific performance, injunction or similar equitable relief. Any claim or cause of action you have with respect to use of the Site must be commenced within one (1) year after the claim arises. If any provision of this Agreement is deemed void, unlawful, or otherwise unenforceable for any reason, that provision will be severed from this Agreement and the remaining provisions of this Agreement will remain in force. This Agreement constitutes the entire agreement between you and the Company concerning your use of the Site, and the Agreement will not be modified, except in writing, signed by both parties.
We welcome your feedback about the Site. However, any comments, ideas, notes, messages, suggestions or other communications sent to the Site shall be and remain the exclusive property of Company, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you.
Should you have any questions or complaints regarding violations of this Agreement, please contact us by clicking the Customer Service link in the top right corner of the page.