Voice Over IP. More Than Just a Phone System.

Business Class Telephony - Greater Efficiency - Increased Productivity - Reduced Costs

Staples® Network Services specializes in delivering Voice over IP (VoIP) and Unified Communications (UC) to small and medium-sized businesses. Our services not only provide crystal-clear voice quality, but also integrate business-critical functions.

    • A Look at VoIP: Competitive Advantage for Growing Businesses - Lower Total Cost of Ownership

      VoIP is a highly cost-effective solution that provides crystal-clear voice quality with reliable business results. This state-of-the-art communications solution is now positioned for small and midsized businesses.

      Why VoIP for Emerging Businesses?

      • It’s a flexible and scalable solution that will continue to provide high-quality telephony service as business needs change
      • It offers unlimited interoffice communication
      • It can deliver substantial cost savings on long-distance calling

      Gain a Competitive Advantage

      By consolidating voice and data into a single platform, VoIP can provide your business with the competitive advantage it needs. Experience increased productivity and improved operational efficiency with these VoIP features:

      • Seamlessly integrates voice mail and email
      • Routes calls to home offices and cell phones for mobile workers
      • Allows workers to stay connected anywhere that has an Internet connection
      • Moves/adds/changes phone extensions more efficiently

      Contact a Staples Network Services VoIP Specialist.

    • More Than a Phone System, Its Unified Communications.

      As the number of mobile workers increases, business processes still require human interaction. To ensure business continuity, it’s critical to maintain contact with remote employees.

       

      Unified Communications (UC) is the convergence of multiple or all forms of communications, like voice, video, email, voice mail and Instant Messaging, into an easy-to-manage platform that provides a simple and consistent user experience.

       

      Small and medium-sized businesses that implement an UC solution gain a competitive advantage by:

      • Maintaining communication across business-critical units
      • Simplifying and expediting the decision-making process
      • Enhancing the overall customer experience by leveraging UC’s innovative capabilities to improve work flows and business processes
      • Integrating industry-specific UC applications to improve efficiency and increase productivity

    • Automated Outgoing Dialing

      • Prescheduled custom call campaigns for prospects or clients 
      • Automate appointment reminders, new service announcements, past-due invoices and more
      • Allow employees to focus on core responsibilities

      Single Phone Number Reach

      • Never miss a call — redirect incoming office calls to any location
      • Eliminate separate office and mobile contact information
      • Consolidate messages into a single voice mail box

      Companywide Instant Messaging with Presence

      • Real-time, internal communication with the convenience of Instant Messaging 
      • Transparent integration with common desktop applications enhances functionality without interfering with business processes
      • Maintain communication with your entire workforce while in a meeting without picking up a phone

      Connect Remote Offices and Users

      • FREE internal calling, regardless of location
      • Identical user experience and phone functionality, regardless of workplace location
      • Whether it’s a single office or multiple branch locations, the customer’s experience is unaffected

      Direct Faxing

      • Send and receive faxes from your desk through email
      • Eliminate the cost of owning and maintaining a fax machine
      • Eco-conscious solution reduces paper consumption

       

    • Client Billing

      • Automated tracking of call activity improves accuracy of client billing for support services
      • Increase revenue by eliminating human error
      • If each user has just 20 unbilled minutes per day, that will add up to seven hours over the course of a month — recover this money

      Call Recording

      • Phone can be set to record all calls, or a user can initiate call recording with the press of a button
      • Activate the call-recording feature anytime during a conversation and the ENTIRE call is saved
      • Organize call recordings using the bookmark feature and you don’t have to listen to the entire call but can go directly to the part you want to hear

      Simple and Advanced Conferencing

      • Easily host conference calls from your office or on the road
      • Built-in phone functionality eliminates the need for expensive conferencing services
      • Enhance interactions, build relationships and save on travel costs with video conferencing integration with WebEx

      Time and Attendance

      • Eliminate timesheets — employees can clock in and out directly on their phones, with QuickBooks and Excel integration available
      • Supervisors can monitor staffing and employee availability in real time

    • Work From Anywhere

      • Use your desk phone anywhere you have an Internet connection
      • Make and receive calls, share files, and access email from any remote location

      Application Integration

      • Increase productivity by integrating with applications like Salesforce.com and Microsoft® CRM
      • Improve efficiency by automatically adding call history to client records
      • Use “One-Click Dialing” to increase daily call volume by up to 20%

      Advanced Call Routing and Call Center

      • Improve efficiency by directing incoming calls based on customer’s need and employee’s skill set
      • Satisfy customers by resolving their issues on the first call, eliminating the need for follow-up calls
      • Manage staffing to meet the call volume during peak and off-peak hours

      Hot Desking

      • Save money by eliminating dedicated office space for remote workers
      • Flexible workspace allows employees to log in to any desk phone at a primary or branch office
      • Personalized phone settings — voice mails, speed dials and a consistent interface — follow users wherever they work

    • Patient Check-In

      • Phone screen serves as a check-in kiosk to streamline the patient arrival process
      • Upon check-in, doctors and staff are alerted to the patient’s arrival, and corresponding information appears on phone screens
      • Maximize efficiency by monitoring early and late arrivals, and adjust schedules accordingly

      Call Recording

      • Phone can be set to record all calls or user can initiate call recording with the press of a button
      • Recording feature is ideal for call transcription, employee training or capturing critical information 
      • Activate the call-recording feature anytime during a conversation and the ENTIRE call is saved

      Education and Marketing

      • Phone can be easily configured to display custom images and text, as well as to play sounds
      • Put the phone in a waiting mode and customize text and images to promote new services, provide safety tips, or notify patients of new medical alerts

    • Real-Time Information Feeds

      • Receive stock quotes, news, weather and RSS feeds in real time on your phone

      Integrated Voice Mail

      • Receive voice mail as an email attachments to consolidate messaging
      • Forward, archive or add notes to voice mail within Microsoft® Outlook 
      • Incorporate phone and email messaging into CRM or other database applications

      Least-Cost Routing

      • Reduce cost of long-distance calling between multiple offices