Remote Support Center
Responsive Remote Support Center
Forget everything you know about help desks. Let Thrive Networkssm introduce you to our method of truly extraordinary problem solving.
Our Remote Support Center (RSC) is a unique remote issue-resolution resource utilizing a multitiered support structure, state-of-the-art remote management tools, and a highly experienced, dedicated team of IT specialists. Your team of dedicated remote support engineers will become familiar with both your infrastructure and your end users to create a support experience that is second to none.
Your Issue Is Immediately Directed to a Specific Expert
With our unique three-tiered support, all issues are initially assessed by the RSC incident management team and are rapidly directed to the proper tier for immediate action.
Tier 1 - End-User Support
- Spyware/virus
- Common workstation applications
- Mobile device issues
- Workstation disk cleanup and error resolution
- Printer issues
Tier 2 - Network and Server Support
- Exchange
- Routers and firewalls
- Backups
- Network infrastructure
- Domain controllers
- Remote access
- Mobile devices
Tier 3 - Specialist Support
- Linux/Unix
- Cisco
- BlackBerry®
- Goodlink
- UPS/power issues
- Server down or disk error
- Advanced networking infrastructure
- Advanced Microsoft®
