Solutions for State & Local Government
State and local entities are subject to rules and regulations and have different requirements than private-sector businesses. We understand that. That’s why Staples Advantage® offers state and local governments a program based entirely on your requirements, purchasing patterns and business needs.
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Our goal is to provide our public agency customers with the highest level of service and value. We can work with you to develop a comprehensive program that complies with your local and state laws and regulations. And to make it even easier for you, your program will be managed by our experienced government experts, who have significant tenure working with the public sector.
Your Staples Advantage program offers:
- Proactive account management that provides a single point of contact and a consultative approach to designing and managing a program tailored for you
- Cost-reduction strategies that help you achieve lowest total delivered cost and year-over-year program savings
- Cooperative purchasing opportunities that allow you to participate in one of our many publicly awarded contracts for greater volume savings
- Industry-leading customer service team of dedicated, highly trained experts who provide world-class service and support
- Easy and efficient online ordering through our proprietary Web sites and the expertise to connect with your third-party platforms or proprietary systems
- Our retail purchasing program, which allows you to receive preferred customer pricing on last-minute supplies and services at our more than 1,500 U.S. retail stores
- Stability and dependability from a trusted supplier with the financial strength to offer consistent, sustainable value
- A supplier who believes in corporate responsibility, which can be seen in our environmental products, recycling services, diversity programs and commitment to charitable giving
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Providing fast and FREE delivery is just a small part of what we do. With Staples Advantage, you also get a level of customized support that is unmatched in the industry. From your dedicated Account Manager to your customer service representatives, you’ll get a full team committed to delivering your institution the best possible service and savings.
Account Management
It’s our goal to make every experience with us easy. That’s why your Account Manager is your single point of contact for all your program and service needs, streamlining the process for simpler, faster results. Your Account Manager will provide consultative support to help you maximize savings and ensure that your program always meets your established goals and objectives. It’s no wonder that our customers point to their Account Manager as the number-one reason they choose to do business with Staples.
Our Account Managers:
- 100% focused on improving existing customer programs
- Have an average tenure of 10 years with Staples
- Receive extensive training on customer service, product information and problem resolution
- Are dedicated to creating the most cost-effective program for our customers and proactively recommend additional cost-saving opportunities
- Work with you to grow compliance to your program so you can achieve the most savings
Customer Service
“One and done.” That’s our mission when it comes to customer service. Providing knowledgeable and consistent support for your end users, our customer service team is empowered to provide resolution on first contact. Staples Advantage® Call Centers have been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience” for six years in a row. For J.D. Power and Associates 2009 Certified Call Center ProgramSM information, visit www.jdpower.com.
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Whether you're purchasing for a state, county or a municipal government agency, our public procurement experts will work with you to determine the cooperative contract program that best meets your needs. Staples Advantage is the awarded vendor for a portfolio of national contracts that can address your specific needs as a government agency, college, university, K–12 school or other public entity.
Through our available cooperative contracts, the Staples Advantage program offers you:
- Confidence in publicly solicited and awarded multiyear contracts
- Easy-to-understand pricing programs
- Consistent contract auditing by the governing body or lead agency
- Dedicated customer service
- Efficient online ordering, delivery and billing processes
NJPA (National Joint Powers Alliance®)
The National Joint Powers Alliance® (NJPA) is a municipal contracting agency and member-owned cooperative whose mission is to reduce the cost of purchased goods by leveraging the members’ combined purchasing power. Members can purchase products through their NJPA contracts, saving valuable time, staff resources and money. And Staples Advantage is NJPA’s exclusive provider of office and classroom supplies and furniture solutions.
NIPA (National Intergovernmental Purchasing Alliance)
National IPA is a collaboration of public agencies across the country, whose specific purpose is to reduce procurement costs by leveraging group volume. Staples Advantage is proud to offer two competitively awarded and nationally recognized public agency contracts (one for office and classroom supplies and one for furniture solutions) that allow you to purchase our extensive products and services at a lower cost.
WSCA (The Western States Contracting Alliance)
The Western States Contracting Alliance (WSCA) was formed in October 1993 by the state purchasing directors from 15 NASPO western states. The primary purpose of creating WSCA was to establish the means by which participating states may collaborate in cooperative multistate contracting. This approach helps states to cost-effectively and efficiently acquire quality products and services. Cooperative purchases are developed by member states. All governmental entities within WSCA states, as well as authorized governmental entities in non-WSCA states, are welcome to use the approved agreements. Staples Advantage was awarded the WSCA Office Supplies and Services Contract.
NPP (National Purchasing Partners)
The principle business activity of the National Purchasing Partners is facilitating group purchasing among its members. Working with NPP and League of Oregon Cities, through a publicly awarded office supplies contract, Staples Advantage makes purchasing easier for public agencies. NPP/LOC members can benefit from this program by utilizing the Staples® publicly awarded contract.
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From classroom supplies to eco-conscious furniture, technology solutions to on-demand printing, Staples Advantage can help you manage all of your needs from one trusted source. Save time. Simplify.
Business Interiors by StaplesSM
Staples Advantage was awarded contracts to provide members of National IPA and NJPA with office and classroom furniture:
- Teacher and student desks
- Furniture for cafeterias, libraries and media rooms
- Storage
- Marker and chalk boards
- Eco-conscious furniture solutions
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