State & Local Government Solutions
State and local entities are subject to rules and regulations and have different requirements than private-sector businesses. We understand that. That’s why Staples Advantage® offers state and local governments a program based entirely on your requirements, purchasing patterns and business needs.
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Our goal is to provide our public agency customers with the highest level of service and value. We can work with you to develop a comprehensive program that complies with your local and state laws and regulations. And to make it even easier for you, your program will be managed by our experienced government experts, who have significant tenure working with the public sector.
Your Staples Advantage program offers:
- Proactive account management that provides a single point of contact and a consultative approach to designing and managing a program tailored for you
- Cost-reduction strategies that help you achieve lowest total delivered cost and year-over-year program savings
- Cooperative purchasing opportunities that allow you to participate in one of our many publicly awarded contracts for greater volume savings
- Industry-leading customer service team of dedicated, highly trained experts who provide world-class service and support
- Easy and efficient online ordering through our proprietary Web sites and the expertise to connect with your third-party platforms or proprietary systems
- Our retail purchasing program, which allows you to receive preferred customer pricing on last-minute supplies and services at our more than 1,500 U.S. retail stores
- Stability and dependability from a trusted supplier with the financial strength to offer consistent, sustainable value
- A supplier who believes in corporate responsibility, which can be seen in our environmental products, recycling services, diversity programs and commitment to charitable giving
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Providing fast and FREE delivery is just a small part of what we do. With Staples Advantage, you also get a level of customized support that is unmatched in the industry. From your dedicated Account Manager to your customer service representatives, you’ll get a full team committed to delivering your institution the best possible service and savings.
Account Management
It’s our goal to make every experience with us easy. That’s why your Account Manager is your single point of contact for all your program and service needs, streamlining the process for simpler, faster results. Your Account Manager will provide consultative support to help you maximize savings and ensure that your program always meets your established goals and objectives. It’s no wonder that our customers point to their Account Manager as the number-one reason they choose to do business with Staples.
Our Account Managers:
- 100% focused on improving existing customer programs
- Have an average tenure of 10 years with Staples
- Receive extensive training on customer service, product information and problem resolution
- Are dedicated to creating the most cost-effective program for our customers and proactively recommend additional cost-saving opportunities
- Work with you to grow compliance to your program so you can achieve the most savings
Customer Service
“One and done.” That’s our mission when it comes to customer service. Providing knowledgeable and consistent support for your end users, our customer service team is empowered to provide resolution on first contact. Staples Advantage® Call Centers have been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience” for eight years in a row. For J.D. Power and Associates 2011 Certified Call Center ProgramSM information, visit www.jdpower.com.
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Whether you're purchasing for a state, county or a municipal government agency, our public procurement experts will work with you to determine the cooperative contract program that best meets your needs. Staples Advantage is the awarded vendor for a portfolio of national contracts that can address your specific needs as a government agency, college, university, K–12 school or other public entity.
Through our available cooperative contracts, the Staples Advantage program offers you:
- Confidence in publicly solicited and awarded multiyear contracts
- Easy-to-understand pricing programs
- Consistent contract auditing by the governing body or lead agency
- Dedicated customer service
- Efficient online ordering, delivery and billing processes
NJPA (National Joint Powers Alliance®)
The National Joint Powers Alliance® (NJPA) is a municipal contracting agency and member-owned cooperative whose mission is to reduce the cost of purchased goods by leveraging the members’ combined purchasing power. Members can purchase products through their NJPA contracts, saving valuable time, staff resources and money. And Staples Advantage is NJPA’s exclusive provider of office and classroom supplies and furniture solutions.
NIPA (National Intergovernmental Purchasing Alliance)
National IPA is a collaboration of public agencies across the country, whose specific purpose is to reduce procurement costs by leveraging group volume. Staples Advantage is proud to offer two competitively awarded and nationally recognized public agency contracts (one for office and classroom supplies and one for furniture solutions) that allow you to purchase our extensive products and services at a lower cost.
For more information, visit staplesadvantage.com/nationalipa
WSCA (The Western States Contracting Alliance)
The Western States Contracting Alliance (WSCA) was formed in October 1993 by the state purchasing directors from 15 NASPO western states. The primary purpose of creating WSCA was to establish the means by which participating states may collaborate in cooperative multistate contracting. This approach helps states to cost-effectively and efficiently acquire quality products and services. Cooperative purchases are developed by member states. All governmental entities within WSCA states, as well as authorized governmental entities in non-WSCA states, are welcome to use the approved agreements. Staples Advantage was awarded the WSCA Office Supplies and Services Contract.
NPP (National Purchasing Partners)
The principle business activity of the National Purchasing Partners is facilitating group purchasing among its members. Working with NPP and League of Oregon Cities, through a publicly awarded office supplies contract, Staples Advantage makes purchasing easier for public agencies. NPP/LOC members can benefit from this program by utilizing the Staples® publicly awarded contract.
For more information, visit staplesadvantage.com/NPP
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Simplify. Save time. Staples Advantage makes it easy by helping you manage all of your product and service needs. Our one-source solution allows you to consolidate vendors by providing exactly what you're looking for - from office supplies, technology and printing, to promotional products, furniture and facility supplies.
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The Company: TriMet
Tri-County Metropolitan Transportation District of Oregon (TriMet) is a municipal corporation that provides transit service in the Portland, Oregon metro area. TriMet operates a 52-mile train system, 81 bus lines, a 15-mile commuter rail line, as well as specialized transportation services for seniors and individuals with disabilities.
The Challenge
TriMet maintains 750 buses and 127 trains, as well as 15 separate facilities with administrative, sales and other offices. TriMet's cleaning requirements are extensive; the organization is responsible for cleaning the building floors, vehicle floors and windows, train and bus exteriors including the wheels and engines, seating in customer waiting areas, various rest rooms - the list goes on and on.
TriMet had been using more than a dozen cleaning solutions, which resulted in significant product waste and dollars lost as the cleaning staff was using more than one product per job. In addition, the solutions were not environmentally friendly, creating a negative cumulative effect on the staff and the environment.
"We've always been an environmentally minded organization, yet struggled to find 'green' products that could get the job done," said Dan Koenig, Facilities Services with TriMet. "While our old solutions worked, we were tired of the excessive product waste and the harshness of the chemicals. We were determined to find a better way."
Customer Quote
There is nothing that we need to clean that the Sustainable Earth line can't handle. The mass transit system is critical to the Portland community and Staples allows us to maintain top-notch facilities while reducing the impact on our staff and the environment. We couldn't ask for more.
The level of training and support that Staples has provided throughout our partnership has been outstanding. Most cleaning suppliers require you to go by the directions on the back of the bottle. Staples ensured that we had all of the information we needed to be successful. Not to mention, they took the service a step further, making recommendations about which products should be used, and where.
Dan Koenig
Facilities Services
TriMet
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