1,000+ Employees
Why Staples Advantage® for your business?
Large national and global organizations have special — and often complex — requirements. With Staples Advantage, you can count on highly customized solutions that address your unique needs while giving you the personalized touch an organization of your caliber deserves.
Your Staples Advantage program includes:
- A dedicated and proactive Account Management team that exclusively serves customers of your size
- A program that centralizes and connects all of your national and/or global product and service needs, offering you greater spend control, increased compliance, and comprehensive reporting
- Cost-reduction strategies that help you go beyond product cost savings to hard- and soft-dollar savings in your ordering, delivery and invoicing processes
- A comprehensive implementation plan that assures the rapid and successful national rollout of your program while driving the highest compliance levels
- Accurate, consistent next-business-day delivery service for all of your locations through our national distribution network
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Account management
It’s our goal to make every experience with us easy. That’s why your dedicated Account Manager is there to manage your national and global needs with local account support for each of your large locations. Your Account Manager will also provide consultative support to help you maximize savings and ensure that your program always meets your established goals and objectives.
Our Account Managers:
- Are not responsible for new customer acquisition, enabling them to focus 100% on improving existing customer programs
- Have an average tenure of 10 years with Staples
- Receive extensive training on customer service, product information and problem resolution
- Are dedicated to creating the most cost-effective program for our customers and proactively recommending additional cost-saving opportunities
- Work with you to increase compliance to the program so you can achieve the most savings
Strategic Business Reviews
Quantifiable results are important to any organization. Through quarterly business reviews, your Staples Advantage Account Manager will benchmark your program against your industry and other large companies to make sure that your company is performing among the best. Your Account Manager will also identify new savings opportunities and make sure your program is on track to achieve your goals.
Customer Service
“One and done.” That’s our mission when it comes to customer service. Providing knowledgeable and consistent support for your end users, our customer service team is empowered to resolve any issue on first contact. Staples Advantage Call Centers have been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience” for eight years in a row. For J.D. Power and Associates 2011 Certified Call Center ProgramSM information, visit www.jdpower.com.
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There are always times when you need something now. That’s business. And that’s why we have our Retail Purchasing Program, a convenient same-day purchasing solution through our network of more than 1,500 Staples® U.S. stores. By registering your company’s corporate procurement card, you’ll be able to take advantage of preferred customer pricing for both office supplies and a full range of copy & print services.
The Retail Purchasing Program is a powerful tool that allows your end users to get what they need, when they need it, without going outside your established office supply program.
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We’ll design an eProcurement solution to help you better control costs, streamline ordering processes, increase program compliance, and minimize time spent on procurement. We constantly enhance and invest in our technology to give you access to the very best solutions available.
Our key differentiators include:
- Proprietary ordering Web sites with easy ordering features, robust procurement controls and reporting
- The ability to integrate seamlessly with major third-party procurement platform or eMarketplace site within your time requirements
- Dedicated eProcurement teams who manage your entire implementation and provide consultative support to design a solution that works for your unique needs
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You have a global business — we have a global network that extends across 37 countries. Through our Global Program, you’ll be able to leverage your global spend and achieve the lowest total delivered cost in every country in which you operate.
Here’s how our global strengths will be put to work for you:
- With the best buying power in the industry, we’ll offer competitive pricing in every market
- Our experienced global account team provides a single point of contact for all your needs with localized account support for each country
- Understanding each country’s respective product requirements enables us to develop the right product assortment for each location
- Our global network of 104 fulfillment centers gives you consistent, on-time delivery to all your international locations
- Our global eCommerce capabilities provide ordering solutions that ensure control and increase your ability to manage cost
- Our global, centralized reporting capabilities provide full transparency into all of your locations, allowing you to track your spending worldwide
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With Staples Advantage, you not only have a supplier who shares your corporate responsibility values, but you also have a resource to help you achieve your diversity and sustainability goals. Your dedicated Staples Advantage Account Manager will work closely with you to customize a program that achieves your specific goals and objectives.
Diversity Program
Through Staples® Supplier Diversity program, we make it easy for you to achieve your diversity spending goals and support the independent growth and development of diverse businesses.
Diversity One Program connects you directly with highly respected, diverse office supply providers who have the capabilities to serve your national requirements.
Diversity Two Program offers you a wide selection of high-quality products manufactured by diverse vendors through our Staples Advantage catalogs and Web sites.
Click here to learn more about our Supplier Diversity offering.
Environmental Solutions
We make it easy for you to reduce your environmental footprint through solutions that include eco-conscious products, environmental reporting and ink and toner recycling. Your dedicated Staples Advantage Account Manager will work closely with you to customize a program that achieves your specific goals and objectives.
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The Company: Siemens
Siemens Corporation is the U.S. affiliate of Siemens AG, a global powerhouse in electronics and electrical engineering, operating in the automotive, chemical, energy, food and beverage, government, healthcare and pharmaceutical industries. For more than 160 years, Siemens has delivered leading-edge, innovative products, services and solutions. Headquartered in New York City, Siemens’ reported U.S. sales of $22.4 billion in 2008 and employs approximately 69,000 people throughout the 50 states and Puerto Rico.
The Challenge
Siemens, along with its operating divisions, were relying on different vendors to purchase office supplies. With disparate processes in place, varied pricing contracts, 8,000 ship-to locations and tens of thousands of employees, Siemens needed a more streamlined and cost-efficient approach for office supply procurement. “There were tremendous pain points associated with our previous purchasing processes,” said Reggie Peterson, Strategic Procurement with Siemens. “Each operating company had its own buying requirements, making overall management a nightmare. Not to mention, we were dealing with multiple contacts, both on the vendor side and internally within each company, which added an additional layer of inefficiency.”
Siemens issued a global request for proposal (RFP) to identify one office supply vendor that would allow the organization to consolidate purchasing activities and decrease annual supply spend. The company also wanted to implement an enterprise-wide procurement card program to manage ad-hoc purchases by its remote workforce, which comprised about 30 percent of total employees.
Customer Quote
“With Staples, we have visibility into spending like we’ve never had before. The cost savings speaks for itself, but the ability to proactively and intelligently manage spending on a global scale and has been invaluable to our organization.”
"It was critical that our partner had the infrastructure to support our diverse needs. With Staples, each of our operating divisions has the flexibility to purchase supplies in a way that fits their business, yet our organization as a whole has better insight and control into overall procurement activities."
Reggie Peterson
Strategic Procurement
Siemens Corporation -
The Situation: Owned and Managed Condominium Communities
Question: How different can the cleaning needs be for a condominium complex on the West Coast versus the East Coast? The answer: Quite complex.
With 300+ owned and managed condominium communities around the country, a large Staples Advantage® office supply customer decided to explore the facilities solutions program and potentially reach the next level in its rebate program. The Staples team learned that there was no consistency or program in place for purchasing cleaning supplies and that most properties were buying required products on their own. Further analysis revealed unique variations in product needs. Under the direction of Facilities Supplies Specialist Martha Ward, a centralized program was designed by Staples Advantage with highly customized solutions.
Customer Quote
"Implementation is an ongoing process with constant training and communication, so we address all the variables across the company's properties."
Martha Ward
Facilities Supplies Specialist
Staples Advantage
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