Solutions for Healthcare
From acute-care medical facilities and surgical centers to outpatient clinics, imaging centers, physician practices and nursing homes, we have the people, products and technology that you need.
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Your Staples Advantage® program offers:
- Proactive account and program management that provides a single point of contact and a consultative approach to designing and managing a program tailored for you
- Cost-reduction strategies that help you achieve lowest total delivered cost and year-over-year program savings
- Industry-leading customer service team of dedicated, highly trained experts who provide world-class service and support
- Easy and efficient online ordering through our proprietary Web sites and the expertise to connect with your third-party platforms or proprietary systems
- Our retail purchasing program, which allows you to receive preferred customer pricing on last-minute supplies and services at our more than 1,500 U.S. retail stores
- Stability and dependability from a trusted supplier with the financial strength to offer consistent, sustainable value over the long term
- A supplier who believes in corporate responsibility, which can be seen in our environmental products, recycling services, diversity programs and commitment to charitable giving
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Providing fast and FREE delivery is just a small part of what we do. With Staples Advantage®, you also get a level of customized support that is unmatched in the industry. From your dedicated Account Manager to your customer service representatives, you’ll get a full team committed to delivering your institution the best possible service and savings.
Account Management
It’s our goal to make every experience with us easy. That’s why your Account Manager is your single point of contact for all your program and service needs, streamlining the process for simpler, faster results. Your Account Manager will provide consultative support to help you maximize savings and ensure that your program always meets your established goals and objectives. It’s no wonder that our customers point to their Account Manager as the number-one reason they choose to do business with Staples.
Our Account Managers:
- Are not responsible for new customer acquisition, enabling them to be 100% focused on improving existing customer programs
- Have an average tenure of 10 years with Staples
- Receive extensive training on customer service, product information and problem resolution
- Are dedicated to creating the most cost-effective program for our customers and proactively recommend additional cost-saving opportunities
- Work with you to grow compliance to your program so you can achieve the most savings
Customer Service
“One and done.” That’s our mission when it comes to customer service. Providing knowledgeable and consistent support for your end users, our customer service team is empowered to provide resolution on first contact. Staples Advantage® Call Centers have been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience” for six years in a row. For J.D. Power and Associates 2009 Certified Call Center ProgramSM information, visit www.jdpower.com.
eCommerce
Control and efficiency are key to making the most of your budget. Staples Advantage can help you customize an online purchasing solution that will help you control costs, streamline ordering, increase program compliance, and minimize time spent on procurement.
Our Web sites offer instant access to a vast array of products for your institution, with features that make ordering easy and give you maximum control over spend.
Web site features include:
- Easy search and navigation
- Order tracking, status and proof of delivery
- Saved shopping lists for frequently ordered items
- An ink and toner finder to help you match the right products to your machines
- Online returns to save you time
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Trust Staples Advantage® as your one source for everything you need from the waiting room to the examination room. Your healthcare facility relies on highly specialized environmental services and housekeeping products including disinfectants, cleaning products, gowns and masks and we can supply that and more like paper products, dispensers and breakroom products.
Technology Solutions
Staples Advantage is your one source supplier for all your technology needs.
- Data center media and enterprise services
- Network and desktop printers
- PC backup and desktop media
- Medical imaging supplies, such as print packs and optical disks
- Printer and copier supplies
- Bar-coding ribbons and labels
Business Interiors by StaplesSM
We provide world-class furniture solutions and services for healthcare providers, offering a broad selection from top manufacturers. From patient and exam rooms to cafeterias and common areas, you can rely on us for complete coverage of every space in your healthcare facility.
Promotional Products
From lab coats for your staff to baby bags for your nursery, Staples Advantage offers custom promotional products for healthcare professionals and facilities. With access to thousands of exciting products and an in-house graphic arts team, we’ll create the perfect solution on time, on target and on budget.
Print Solutions
We understand the roles and responsibilities of your team. That’s why at Staples® Print Solutions we strive to be more than just your printer. Through our comprehensive print management program, we help you collect, assess, manage, distribute and communicate healthcare information while lowering your printing costs. Leveraging the latest in print technology, our programs will simplify your ordering process, minimize obsolescence, and decrease inventory levels while ensuring on-time delivery.
Facility Solutions
Your healthcare facility relies on highly specialized environmental services and housekeeping products, including disinfectants, cleaning products, gloves and masks. Trust Staples Advantage as your one source for everything you need, from the waiting room to the examination room.
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