Healthcare Solutions
From acute-care medical facilities and surgical centers to outpatient clinics, imaging centers, physician practices and nursing homes, we have the people, products and technology that you need.
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Your Staples Advantage® program offers:
- Proactive account and program management that provides a single point of contact and a consultative approach to designing and managing a program tailored for you
- Cost-reduction strategies that help you achieve lowest total delivered cost and year-over-year program savings
- Industry-leading customer service team of dedicated, highly trained experts who provide world-class service and support
- Easy and efficient online ordering through our proprietary Web sites and the expertise to connect with your third-party platforms or proprietary systems
- Our retail purchasing program, which allows you to receive preferred customer pricing on last-minute supplies and services at our more than 1,500 U.S. retail stores
- Stability and dependability from a trusted supplier with the financial strength to offer consistent, sustainable value over the long term
- A supplier who believes in corporate responsibility, which can be seen in our environmental products, recycling services, diversity programs and commitment to charitable giving
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Providing fast and FREE delivery is just a small part of what we do. With Staples Advantage®, you also get a level of customized support that is unmatched in the industry. From your dedicated Account Manager to your customer service representatives, you’ll get a full team committed to delivering your institution the best possible service and savings.
Account Management
It’s our goal to make every experience with us easy. That’s why your Account Manager is your single point of contact for all your program and service needs, streamlining the process for simpler, faster results. Your Account Manager will provide consultative support to help you maximize savings and ensure that your program always meets your established goals and objectives. It’s no wonder that our customers point to their Account Manager as the number-one reason they choose to do business with Staples.
Our Account Managers:
- Are not responsible for new customer acquisition, enabling them to be 100% focused on improving existing customer programs
- Have an average tenure of 10 years with Staples
- Receive extensive training on customer service, product information and problem resolution
- Are dedicated to creating the most cost-effective program for our customers and proactively recommend additional cost-saving opportunities
- Work with you to grow compliance to your program so you can achieve the most savings
Customer Service
“One and done.” That’s our mission when it comes to customer service. Providing knowledgeable and consistent support for your end users, our customer service team is empowered to provide resolution on first contact. Staples Advantage® Call Centers have been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience” for eight years in a row. For J.D. Power and Associates 2011 Certified Call Center ProgramSM information, visit www.jdpower.com.
eCommerce
Control and efficiency are key to making the most of your budget. Staples Advantage can help you customize an online purchasing solution that will help you control costs, streamline ordering, increase program compliance, and minimize time spent on procurement.
Our Web sites offer instant access to a vast array of products for your institution, with features that make ordering easy and give you maximum control over spend.
Web site features include:
- Easy search and navigation
- Order tracking, status and proof of delivery
- Saved shopping lists for frequently ordered items
- An ink and toner finder to help you match the right products to your machines
- Online returns to save you time
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Trust Staples Advantage® as your one source for everything you need from the waiting room to the examination room. Your healthcare facility relies on highly specialized environmental services and housekeeping products including disinfectants, cleaning products, gowns and masks and we can supply that and more like paper products, dispensers and breakroom products.
To learn how Staples Advantage can provide products and services for just about every space in your health care facility, browse our interactive health care floor plan.
Technology Solutions
Staples Advantage is your one source supplier for all your technology needs.
- Data center media and enterprise services
- Network and desktop printers
- PC backup and desktop media
- Medical imaging supplies, such as print packs and optical disks
- Printer and copier supplies
- Bar-coding ribbons and labels
Business Interiors by StaplesSM
We provide world-class furniture solutions and services for healthcare providers, offering a broad selection from top manufacturers. From patient and exam rooms to cafeterias and common areas, you can rely on us for complete coverage of every space in your healthcare facility.
Promotional Products
From lab coats for your staff to baby bags for your nursery, Staples Advantage offers custom promotional products for healthcare professionals and facilities. With access to thousands of exciting products and an in-house graphic arts team, we’ll create the perfect solution on time, on target and on budget.
Print Solutions
We understand the roles and responsibilities of your team. That’s why at Staples® Print Solutions we strive to be more than just your printer. Through our comprehensive print management program, we help you collect, assess, manage, distribute and communicate healthcare information while lowering your printing costs. Leveraging the latest in print technology, our programs will simplify your ordering process, minimize obsolescence, and decrease inventory levels while ensuring on-time delivery.
Facility Solutions
Your healthcare facility relies on highly specialized environmental services and housekeeping products, including disinfectants, cleaning products, gloves and masks. Trust Staples Advantage as your one source for everything you need, from the waiting room to the examination room.
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The Company
Garden City Hospital is a leading community hospital located on the outskirts of Detroit, MI. Committed to providing top-quality care for its patients, this state-of-theart medical facility has 323 licensed beds and more than 350 physicians across 47 specialty areas.
The Challenge
While pleased with its incumbent janitorial and cleaning supplies vendor, Garden City Hospital wanted to conduct due diligence to ensure that the organization was receiving the most cost-efficient and high-performing products. In addition to cost savings, the hospital was looking for more shipment and delivery flexibility, an easy-to use online ordering system and eco-conscious cleaning solutions. After careful consideration, hospital administrators decided to investigate additional vendors and solutions and put its business out for bid.
Customer Quotes
"We'll be the first to admit that we were hesitant to change vendors and move to a new brand of cleaning supplies. But Staples so clearly demonstrated the performance, cost and environmental benefits of its solutions, it was impossible to say no.
Understanding that education and training are necessary support services has ensured the successful adoption of Staples products within our hospital. The service that we received during the evaluation process gave the company a big advantage and Staples continues to demonstrate that commitment day in and day out. Staples is an extension of our internal team and the company has delivered on all of its promises."
Julie Carrigan
Director Food & Nutrition Services, Environmental Services, Community Services and Diabetic Education
Garden City Hospital -
The Company
Hospice of Charleston offers comprehensive end-of-life home medical care, as well as in-patient care, at its state-of-the-art facility. Established in 1980, the organization is dedicated to providing quality, compassionate services for patients and families throughout South Carolina's Charleston, Berkeley and Dorchester counties.
The Challenge
To meet the needs of patients and families who are unable to manage an advanced illness within their home, Hospice of Charleston wanted to establish an on-site, in-patient facility that would provide around-the-clock care to those in need. With donations from the community, the plans quickly became a reality, and the organization built a 20,000 square-foot facility – The Hospice Center. Hospice of Charleston concentrates on making patients as comfortable and pain free as possible. Therefore, the organization needed an interior design partner who could create a safe, relaxing and home-like environment for patients and their loved ones. With specified funds, attention to budget was mandatory, as was patients’ privacy, and incorporating design elements that were child-friendly, durable and aesthetically pleasing. Business Interiors by Staples was ultimately selected to manage all details of the project, including space planning and design, furniture and fabric selection and delivery and installation.
Customer Quotes
"Business Interiors by Staples was quickly on board with our vision and was an integral part of the design team from day one. Staples' recommendations were spot on, addressing end users' needs while striving for a consistent look and feel throughout The Hospice Center.
Business Interiors by Staples' airtight project management was key to driving this project forward. The furnishings were tailored to meet our exact needs and the project was completed on time and under budget. All in all, a huge success."
Kit Cosgrove
Executive Director
Hospice of Charleston -
The Company
The Clark County Center for Community Health (CCCCH) is a $38 million facility that provides convenient access to enhanced social and health services for regional veterans and other community members. Located in Vancouver, Washington, CCCCH is equipped to evaluate individuals with mental health and/or substance abuse issues, while directing them to appropriate long-term care.
The Challenge
Located on the U.S. Department of Veterans Affairs campus, CCCCH houses a range of service organizations, including the American Legion (Department of Washington Service Division), Clark County Public Health Department, and Clark County Veteran’s Assistance Program, as well as more than 100 inpatient beds for mental health and substance abuse care. With a unique combination of offerings under one roof, CCCCH wanted to create a welcoming and safe environment that would benefit all of its constituents – patients, employees, visitors and young children.
It was critical for the finished space to convey a calming first impression, as many of the individuals visiting the center are anxious about seeking help. Therefore, CCCCH wanted furnishings, fabrics and colors that were comfortable and soothing. In addition, the interior of the facility contained structural support beams and protruding window ledges, which created a potential design challenge, as select areas required specialized furniture.
CCCCH wanted to partner with a commercial interior provider who could transform its 176,000 square feet of space with appropriate furnishings for its administrative offices, waiting areas, exam rooms, conference rooms, break rooms and more. With a grand opening ceremony on the horizon, CCCCH was under a tight timeframe to finalize the space and needed a vendor who could manage the project from start to finish while meeting the organization's aesthetic, budget, safety and installation requirements.
Customer Quotes
"Every customer has its own unique set of requirements and CCCCH was no exception. While cost plays a role in any design and installation, CCCCH was focused on creating child and parent-friendly surroundings that were safe and inviting.
With CCCCH's budget in mind, we recommended furniture that met all the organization’s needs. This resulted in extensive cost savings that was used for specialty fabrics that were attractive, yet easily maintained to meet healthcare standards."
Brandee McCoskey
Designer
Business Interiors by Staples -
The Company
CareFirst, Inc. is the non-profit, non-stock, parent company of CareFirst of Maryland, Inc., and Group Hospitalization and Medical Services, Inc., affiliates that do business as CareFirst BlueCross BlueShield. As an independent licensee of the Blue Cross and Blue Shield Association, CareFirst BlueCross BlueShield is the largest healthcare insurer in the Mid-Atlantic region, serving nearly 3.1 million members.
The Challenge
One of the most complex and labor-intensive applications for healthcare insurers is new member welcome kits. According to Mikki Keller, Supervisor of Graphics Reproduction, "Membership books are the primary application for our in-plant facility, but we also produce significant overall copy work. Producing membership books is a complex application. The document varies by the individual, corporation, and consumer. Our Maryland site produces around 1.3 million impressions monthly and our DC site generates 4 million impressions."
The Solution
During the times when peak volumes are too large, CareFirst needs an overflow vendor. Procurement evaluates suppliers on turnaround time and price. According to Keller, "We work in a complex print environment and we periodically need overflow print service providers that are capable of producing documents correctly, on time, and with high quality. Staples has frequently been a provider of overflow printing services."
Customer Quote
"Membership books are the primary application for our in-plant facility, but we also produce significant overall copy work. Producing membership books is a complex application. The document varies by the individual, corporation, and consumer. Our Maryland site produces around 1.3 million impressions monthly and our DC site generates 4 million impressions."
Mikki Keller
Supervisor of Graphics Reproduction
Care First
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2011 Annual Healthcare Symposium
Held at Hyatt Regency Huntington Beach Resorts & Spa in Huntington Beach, CA on February 17, 2012
VHA Supplier Meeting
Held at Hyatt Regency in Clearwater Beach, FL from February 22-24, 2012
Federation of American Hospitals
Held at Marriott Wardman Park Hotel in Washington D.C. from March 4-6, 2012
Amerinet
Held at Rio All-Suite Hotel and Casino in Las Vegas, NV from May 15-18, 2012
Novation-VHA Leadership Conference
Held in Denver, CO from May 20-22, 2012
AHRMM's (Association for Healthcare Resource & Materials Management) Annual Conference & Expo
Held in San Antonio, TX from August 5-8, 2012
CHI-Community Health institute Expo
Held at Manchester Hyatt in San Diego, CA from August 26-30, 2012
HIGPA
Held at Marriott Orlando Grande Lakes in Orlando, FL from October 22-24, 2012
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