Federal Government Solutions

Staples Advantage was recently awarded the FSSI 2 contract for Office supplies.  So we will continue to provide our Federal Government customers a program based on the needs of individual agencies with the additional benefit of FSSI pricing.  Our dedicated team of sales, customer service and compliance teams understand the unique requirements of working in the federal government and are always looking for ways to improve our program.

    • We can develop a program that complies with the regulations you're bound by, while providing you with only the highest levels of service and value. And to make your procurement even easier, your program will be managed by our government experts, who have significant tenure in working with the public sector.

       

      For details about our programs for the Federal Government, as well as a listing of Account Managers in your area, please visit www.staples4government.com.

       

      Your Staples Advantage program offers:

      • Proactive account and program management that provides a single point of contact and a consultative approach to designing and managing a program tailored for you
      • Industry-leading customer service team of dedicated, highly trained experts who provide world-class service and support
      • Easy and efficient online ordering through our proprietary Web sites and the expertise to connect with your third-party platforms or proprietary systems 
      • Stability and dependability from a trusted supplier with the financial strength to offer consistent, sustainable value over the long term
      • A supplier who believes in corporate responsibility, which can be seen in our environmental products, recycling services, diversity programs and commitment to charitable giving

      Benefits specific to the federal government include:

      • FSSI 2 BPA #: GS-02F-XA013
      • Local sales representation by experienced Account Managers dedicated to federal government agencies
      • Full selection of AbilityOne products and TAA-compliant products
      • Extensive line of recycled, eco-conscious products, including those meeting Comprehensive Procurement Guidelines and Environmentally Preferable Purchasing requirements
      • Innovative Small Business Program to help achieve socioeconomic purchasing goals
      • World-class customer service and online ordering platform
      • Custom billing and reporting options
      • Support for green initiatives
      • GSA  # GS-14F-0036K Schedule # 75

    • With Staples Advantage, you get a level of customized support that is unmatched in the industry. From your dedicated Account Manager to your customer service representatives, you’ll get a full team committed to delivering your agency the best possible service.

      Managing Your Account

      It's our goal to make every experience with us easy. That's why your Account Manager is your single point of contact for all your program and service needs, streamlining the process for simpler, faster results. Your Account Manager will provide consultative support to help you maximize savings and ensure that your program always meets your established goals and objectives. It's no wonder that our customers point to their Account Manager as the number-one reason they choose to do business with Staples.

       

      Our Account Managers:

      • Are not responsible for new customer acquisition, enabling them to be 100% focused on improving existing customer programs
      • Have an average tenure of 10 years with Staples
      • Receive extensive training on customer service, product information and problem resolution
      • Are dedicated to creating the most cost-effective program for our customers and proactively recommend additional cost-saving opportunities

       

      Customer Service

      “One and done.” That’s our mission when it comes to customer service. Providing knowledgeable and consistent support for your end users, our customer service team is empowered to provide resolution on first contact. Staples Advantage® Call Centers have been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience” for eight years in a row. For J.D. Power and Associates 2011 Certified Call Center ProgramSM information, visit www.jdpower.com.

      Unique federal government benefits

      A customized Federal Government catalog with:

      • A full selection of products
      • Special section clearly highlighting AbilityOne (JWOD) items
      • Clear identification of:
        • Non-TAA-compliant items
        • ETS items that will be substituted for equivalent ordered item
        • Recycled items

       

    • We’re committed to making it easy for our federal government customers by being proactive in many areas of business, like Green Initiatives and Small Business programs.

      Small Business Program:

      The mission of Staples® Small Business Program is to motivate, encourage and assist a wide variety of small businesses, including:

      • HUBZone small businesses (HUBZONE)
      • Small disadvantaged businesses (SDB)
      • Women-owned small businesses (WOSB)
      • Veteran-owned small businesses (VOSB)
      • Service-disabled veteran-owned small businesses (SDVOB)

       

      The program brings small businesses together to enhance their capabilities and give them the opportunity to perform on contracts and subcontracts for federal government agencies. Our goal is to foster long-term business relationships between these companies and federal government customers, and to increase the number of small businesses that receive government contract and subcontract awards.

      Green Initiative

      Staples offers more than 3,000 eco-conscious products to help you meet your environmental-procurement goals, including:

      • Paper: multiple brands and multiple grades
      • Supplies: remanufactured ink and toner and products made with recycled content
      • Furniture: cubicle systems made from recycled-product content
      • Facilities: full line of eco-conscious cleaning products under in-house Sustainable Earth Brand

       

      RCRA (Resource Conservation & Recovery Act)

      Staples Advantage provides reporting on RCRA federally regulated environmental compliance issues (mainly dealing with hazardous materials).

    • Simplify. Save time. Staples Advantage makes it easy by helping you manage all of your product and service needs. Our one-source solution allows you to consolidate vendors. We provide exactly what you're looking for – from office supplies to furniture and facility supplies.

      www.staples4government.com

    • CAPPO

      Held at Miramonte Resort & Spa in Indian Wells, CA from January 10-11, 2012

       

      FedGov GSA Expo (U.S. General Services Administration)

      Held at Gonzalez Convention Center in San Antonio, TX from May 15-17, 2012

       

      Government Finance Officers Association (GFDA)

      Held at McCormick Place West in Chicago, IL from June 10-13, 2012

       

      National Institute of Government Purchasing
      (NIGP) Annual Forum

      Held at Washington State Convention Center in Seattle, WA from August 16-22, 2012