Solutions for Federal Government

Federal government entities are subject to rules and regulations and have different requirements than private-sector businesses. That’s why, regardless of your agency or branch, Staples Advantage® offers you a program based entirely on your requirements, purchasing patterns and business needs.

    • We can develop a program that complies with the regulations you’re bound by, providing you with only the highest levels of service and value. You’ll also have the option to join any of our partner cooperative programs, which simplifies the supplier selection for office products and more. And to make your procurement even easier, your program will be managed by our government experts, who have significant tenure in working with the public sector.

       

      For details on agency-specific contracts and BPAs as well as a listing of Account Managers in your area, please visit www.staples4government.com.

       

      Your Staples Advantage program offers:

      • Proactive account and program management that provides a single point of contact and a consultative approach to designing and managing a program tailored for you
      • Cost-reduction strategies that help you achieve lowest total delivered cost and year-over-year program savings
      • Industry-leading customer service team of dedicated, highly trained experts who provide world-class service and support
      • Easy and efficient online ordering through our proprietary Web sites and the expertise to connect with your third-party platforms or proprietary systems 
      • Stability and dependability from a trusted supplier with the financial strength to offer consistent, sustainable value over the long term
      • A supplier who believes in corporate responsibility, which can be seen in our environmental products, recycling services, diversity programs and commitment to charitable giving

      Special federal government benefits include:

      • Local sales representation by experienced Account Managers dedicated to federal government agencies
      • Full selection of AbilityOne products and TAA-compliant products
      • Extensive line of recycled, eco-conscious products, including Comprehensive Procurement Guidelines and Environmentally Preferable Purchasing products
      • Innovative Mentor-Protégé Program to achieve socioeconomic purchasing goals
      • Highly competitive and sustainable prices
      • Customized invoicing
      • Budgeting and cost containment
      • Proactive account reviews
      • World-class customer service and online ordering platform
      • Reliable, FREE next-day delivery on most items
      • Custom billing and reporting options
      • Support for green initiatives
      • GSA  # GS-14F-0036K Schedule # 75

    • Providing fast and FREE delivery is just a small part of what we do. With Staples Advantage, you also get a level of customized support that is unmatched in the industry. From your dedicated Account Manager to your customer service representatives, you’ll get a full team committed to delivering your institution the best possible service and savings.

      Account Management

      It’s our goal to make every experience with us easy. That’s why your Account Manager is your single point of contact for all your program and service needs, streamlining the process for simpler, faster results. Your Account Manager will provide consultative support to help you maximize savings and ensure that your program always meets your established goals and objectives. It’s no wonder that our customers point to their Account Manager as the number-one reason they choose to do business with Staples.

       

      Our Account Managers:

      • Are not responsible for new customer acquisition, enabling them to be 100% focused on improving existing customer programs
      • Have an average tenure of 10 years with Staples
      • Receive extensive training on customer service, product information and problem resolution
      • Are dedicated to creating the most cost-effective program for our customers and proactively recommend additional cost-saving opportunities

       

      Customer Service

      “One and done.” That’s our mission when it comes to customer service. Providing knowledgeable and consistent support for your end users, our customer service team is empowered to provide resolution on first contact. Staples Advantage® Call Centers have been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience” for six years in a row. For J.D. Power and Associates 2009 Certified Call Center ProgramSM information, visit www.jdpower.com.

      Unique federal government benefits

      A customized Federal Government catalog with:

      • A full selection of products
      • Special section clearly highlighting AbilityOne (JWOD) items
      • Clear identification of:
        • Non-TAA-compliant items
        • ETS items that will be substituted for equivalent ordered item
        • Recycled items

       

    • We’re committed to making it easy for our federal government customers by being proactive in many areas of business, like Green Initiatives and Mentor-Protégé programs.

      Mentor Protégé Program:

      The mission of Staples® Mentor-Protégé Program is to motivate, encourage and assist a wide variety of small businesses, including:

      • HUBZone small businesses (HUBZONE)
      • Small disadvantaged businesses (SDB)
      • Women-owned small businesses (WOSB)
      • Veteran-owned small businesses (VOSB)
      • Service-disabled veteran-owned small businesses (SDVOB)

       

      The program brings small businesses together to enhance their capabilities and give them the opportunity to perform on contracts and subcontracts for federal government agencies. Our goal is to foster long-term business relationships between these companies and federal government customers, and to increase the number of small businesses that receive government contract and subcontract awards.

      Green Initiative

      Staples offers more than 3,000 eco-conscious products to help you meet your environmental-procurement goals, including:

      • Paper: multiple brands and multiple grades
      • Supplies: remanufactured ink and toner and products made with recycled content
      • Furniture: cubicle systems made from recycled-product content

       

      RCRA (Resource Conservation & Recovery Act)

      Staples Advantage provides reporting on RCRA federally regulated environmental compliance issues (mainly dealing with hazardous materials).

    • Facility Solutions

      Keep your government offices cleaner and greener. Staples Advantage is your one source solution for affordable, high-performance facility maintenance products, including:

      • Paper products and dispensers
      • Receptacles and liners
      • Mops, brooms and brushes
      • Coffee and breakroom supplies
      • Soaps and hand sanitizers
      • Sustainable Earth by Staples™  eco-conscious products

      Learn more