200 - 1,000 Employees
Your business has its own unique set of objectives and requirements. That's why Staples Advantage® will provide you with a customized program and pricing, while helping you to manage compliance throughout your company.
Your Staples Advantage program includes:
- Cost-reduction strategies that go beyond product cost savings to drive hard- and soft-dollar savings in your ordering, delivery and invoicing processes
- Easy and fast implementation with customized communications to build excitement and encourage compliance with your program
- A retail purchasing program that helps keep your end users in program compliance by offering a same-day solution throughout our 1,500 Staples® U.S. retail stores
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There is no substitute for a knowledgeable, dependable supplier. That’s why your Account Manager is your single point of contact for all your program and service needs. Your Account Manager will consult with you to design and manage a program tailored to your specifications. Through our strategic business reviews, your Account Manager will also help you measure your program savings and keep you on track to achieve your goals and objectives.
Customer Service
“One and done.” That’s our mission when it comes to customer service. Providing knowledgeable and consistent support for your end users, our customer service team is empowered to resolve any issue on first contact. Staples Advantage Call Centers have been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience” for eight years in a row. For J.D. Power and Associates 2011 Certified Call Center ProgramSM information, visit www.jdpower.com.
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Helping you achieve the lowest total delivered cost — that’s a commitment you’ll find only with Staples Advantage. Through our consultative cost management approach, we’ll help you realize both hard-dollar and soft-dollar savings — year-over-year in several key areas.
Product Cost Savings
Thanks to our expansive buying power, you’ll gain consistent competitive pricing on a wide assortment of products. Your dedicated Staples Advantage Account Manager will monitor your core products and suggest alternatives that may be a better value.
Process Savings
How — and when — you order supplies can add significant costs to your procurement. With Staples Advantage, you'll get online controls and customized education campaigns that will help you increase online ordering, promote order consolidation, and effectively influence your end-user purchasing behaviors. Overall, we'll help you reduce the number of suppliers you use, giving you streamlined ordering and invoice processing.
Compliance Savings
Industry research shows that purchasing outside your negotiated supplier contract can increase your total annual procurement costs by as much as 50%. We'll help drive more spend toward your negotiated Staples Advantage program through custom end-user communications, compliance reporting and our Staples® Retail Purchasing program.
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Bring easy to your desktop with our simple, hassle-free online ordering site. Staples Advantage can help you customize an online purchasing solution that will help you control costs, streamline ordering, increase program compliance, and minimize time spent on procurement.
Our Web site offer instant access to a vast array of products for your entire organization, with features that make ordering easy and give you maximum control over spend.
Web site features include:
- Easy search and navigation
- Order tracking, status and proof of delivery
- Saved shopping lists for frequently ordered items
- An ink and toner finder to help you match the right products to your machines
- Online returns to save you time
In addition, our innovative process and dedicated team of customer support and setup experts allow us to seamlessly connect with your third-party platforms or proprietary systems within your time requirements.
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Every business is stretched beyond its limits. Finding the time, resources or staff to manage relationships with multiple suppliers can be incredibly challenging. Staples Advantage provides one trusted supplier for all your product and service needs to make it easy.
Our one-source solution allows you to consolidate vendors by providing exactly what you’re looking for — from office supplies, technology and printing, to promotional products, furniture and facility supplies.
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The Company: Taylor Made-adidas Golf Company
TaylorMade-adidas Golf Company, a $1 billion company, has led the golf industry's tech revolution since it was founded in 1979. A subsidiary of the adidas Group, it is headquartered in Carlsbad, CA, and has 850 employees in four U.S. locations.
The Challenge
TaylorMade-adidas Golf was seeking a cost-effective approach to purchasing office supplies. Specifically, they wanted to incorporate their Oracle iProcurement system, a $100,000 investment, with their supplier's own system. Their office supply vendor was unwilling to dedicate the effort required to integrate, which led to duplicate data entry for each purchase order. This led to time-intensive labor and costly mistakes.
Andy Stenz, Senior Manager of Facilities and Planning for TaylorMade-adidas Golf, said, "We had to complete redundant data entry for each purchase order; first into our vendor's system and then into ours. In addition, we had to manually import our supplier's catalog, which created extensive effort in uploading product changes."
Customer Quote
Staples helped us streamline our office supply procurement process and better leverage our Oracle investment. We now have an office supply program that gives us better selection, better pricing and better control. Our CFO is extremely pleased.
What used to take hours now takes minutes. It's a win-win situation: enhanced selection, easier processing and aggressive pricing. We have the control we want and the customer service is excellent.
Andy Stenz
TaylorMade-adidas Golf
Senior Manager Facilities and Planning
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