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Frequently Asked Questions



ORDERING  | DELIVERY  | RETURNS

ORDERING

What is my Master Account Number/Company ID?
California Dental Association- 1035860LA

Who can I contact for help with ordering?
Call your Customer Service Team:

Phone: 1-877-826-7755
Fax: 1-877-609-7770

How do I place orders?
Begin placing office supply orders by visiting www.StaplesLink.com. This ensures that you receive the discounted prices CDA negotiated with Staples for members.

How do I get set up with Staples?
Fill out the StaplesLink electronic registration form on this site. You will be sent your account information within 48 hours of submitting the form.

How do I qualify for free delivery?
Free delivery is available on orders exceeding $50.  

To assist you in consolidating orders, Staples Advantage® has listed five tips to make this easy for you.

  • Order once a week: Determine how much of each item is needed to carry you through a full week. Use up any present supplies of each item until more items are needed at the end of the week.
  • Anticipate projects and events:Anticipate projects, proposals and events that require special or additional quantities of office products that are normally stocked. Ordering in advance will save you time and frustration.
  • Order early: Order as early in the day as possible to ensure prompt delivery.
  • Group orders: Whenever possible, consolidate orders with your coworkers. Pick a time of the day/week to place orders and remind coworkers of your deadline.
  • Save money: Consolidating your smaller orders into fewer larger ones saves our company time and money.


How often should I place orders?
To continuously maintain cost effective office products, StaplesLink.com users should order efficiently by eliminating small orders, except in the case of an emergency.
  • Consolidate smaller or multiple orders into larger orders
  • Plan ahead to avoid last minute purchases
  • Use the Shopping List for easy access to frequently ordered items


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DELIVERY

When can I expect delivery of my order?
All orders received by 3 PM will be processed on the day of receipt. In-stock merchandise is typically delivered the next business day.

When I place an order on the Internet, how will I know the expected delivery date?
You can view the expected delivery date of a particular product by entering the item number in the Quick Order box on the Home Page, entering the quantity required and clicking Delivery Date. The expected delivery date for the specified quantity will be displayed.

How do I cancel/change/modify my order?
Your order can be changed or cancelled anytime before it is "Transmitted for Fulfillment."  Once Staples receives the order it's sent immediately to our Distribution and Delivery network for packing and delivery. 

What do I do if I did not receive an item that is listed on my packing slip?
If the quantity of an item on your packing slip does not match the quantity of the items received, call Staples Customer Service at 1-877-826-7755. After researching your claim, Staples will issue a credit to your account. Reorder the item through the same method you used to place the initial order.

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RETURNS

What is the Returns Policy?
For more information on returns, see the Quick Reference Guide for Returns.

If for any reason you are not completely satisfied with a product purchased from Staples, you may return it within the applicable time frame. The product must be returned to Staples with its complete and original packaging intact (original UPC code, packaging materials, instructions, manuals, etc.). A restocking fee may apply.

  • General office supplies must be returned within 30 days of receiving the product.
  • Furniture must be returned within 30 days of receiving the product.
    1. Must be unassembled *** Assembled Furniture can not be returned***
    2. Must be in original packaging in sellable condition.
  • Please call your Customer Service team to return damaged or defective products.
  • Unopened software may only be exchanged or returned within 30 days of receiving the product
  • Custom Products are not returnable unless damaged or defective within 30 days
  • Items must be ready when the driver arrives to do the pick-up

      • Your account will be credited when returned merchandise is received back into inventory.



      How can I return products?

      To return an item in your order, please do the following within 30 days of delivery to ensure that you receive proper credit.  Returns cannot be made in Staples retail locations.

      1. On the My Order Status page, locate the order number you wish to place a return against.
      2. Click the Returns link to view the online Returns form.
      3. Complete the Returns form and click Submit. You will receive a confirmation notice and it will automatically issue a Returns Authorization to arrange for a pick-up of the product. Print the confirmation page and enclose it in each box that you return.
      4. Write ‘Staples Return’ on each carton.


      How can I exchange products?

      To exchange an item, call your Customer Service Team at 1-877-826-7755 to request a return authorization and to order another item. They will arrange to pick up the item and ship out your replacement.

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