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At
Staples, we
value our customers’ trust and respect your privacy. The following
includes general information about our privacy policy and applies to
all
U.S. transactions (in our stores,
through our catalog
businesses, or on our Internet web
sites).
Types
of
personal information we collect
We
collect and store
personal information that you give us when you shop at one of
our
stores, register on our website, complete an application, request a catalog,
place an order, enroll in a promotional or rewards program, submit for
a rebate,
call us, or send us a letter or e-mail. This information may
include your name,
mailing address, e-mail address, telephone number,
fax number, credit card
number and expiration date, and other optional
demographic information. If you
respond to a sweepstakes or contest, we
will ask you to verify that you are old
enough to participate. If you
apply for a Staples-branded consumer or business
credit card, we will
need your age, social security number, and/or employment
data.
How
we
use and share personal information
We
use the personal
information we collect to process your orders, identify you
within our
systems, contact you if we have questions about your order, notify
you
about new services or special promotional programs, and submit for rebates.
Staples and the sponsoring manufacturer will have access to any rebate
information you provide.
We
share your personal
information within the Staples family of businesses and with
third
parties that perform services for us or on our behalf (for example, credit
card companies, financial institutions, shipping companies, printing
houses,
consultants and advisors, and rebate processors) and when, in
our judgment, we
believe it is necessary or appropriate to prevent
fraud, injury, or harm to
persons or property, to protect our rights or
the rights of others, to comply
with applicable laws and regulations,
or as otherwise required by law. We limit
the scope of the information
provided to third parties, and we allow its use
only for the purposes
for which it was disclosed. Personal information may be
transferred in
connection with a business transition, such as a merger,
acquisition,
insolvency, or asset sale involving any Staples business or asset
to
which the information pertains. If you shop at a retail store, through our
catalog, or via Staples.com®, we may share your name and
mailing address (but
not your e-mail address or telephone number) for
external direct mail campaigns
conducted by companies or organizations
which offer products or services we
believe may be of interest to our
customers. Staples National Advantage® and
Staples Business Advantage
customer information is not shared for this
purpose.
Special
information for Staples.com shoppers
If
you shop with us
on-line, we use third-party advertising technology to help us
improve
our marketing efforts. This technology uses non-personally identifiable
information about your visits to Staples.com® and the sites
upon which we
advertise. We use Coremetrics, a service provider, to
assist us with data
collection and reporting. As part of that process,
a "cookie" may be placed on
your browser. Cookies are small data files
that are stored on your computer’s
hard drive. Coremetrics does not
have the right to use the information we
provide to them beyond what is
necessary to assist us. For more information,
including how to opt-out,
go to: www.coremetrics.com/info_eluminate2.html.
In the course of delivering our online advertisements to you, a unique
third-party "cookie" may also be placed on your browser. We also use a
technology called "web beacons", that enable our advertising service
provider to
track which advertisements bring users to our site. To
learn more about our
third-party advertising service provider and how
to "opt-out", please go to www.doubleclick.com/com/us/about_doubleclick/privacy/.
We
generally do not seek
to collect personal information through our web site from
children
under age 13. If we conduct an online program that is open to children,
personally-identifiable information from children under age 13 will be
collected
and used only with the consent of the child’s parent or
guardian, or the child
will be able to participate without providing
personally-identifiable
information.
For
your convenience, our
website may contain links to the sites of affiliates,
manufacturers,
and other companies. Please keep in mind that these sites are not
under
our control and we are not responsible for the privacy practices of the
companies that run them. If you shop on one of these sites, we
encourage you to
locate and familiarize yourself with the applicable
privacy
policy.
How
to
let us know about your preferences
Staples
provides
customers with marketing and promotional materials via e-mail, mail,
telemarketing, and fax. If you’d prefer not to receive these materials,
let us
know using the instructions included in the following Q &
A:
Q:
How
can I contact Staples?
A:
You may contact us
using any of the following options:
Call us toll-free
at 1-800-333-3330
Fax us toll-free
at 1-877-490-2660
Send an e-mail to
us at support@orders.staples.com
Write to us at
Staples Direct Marketing Services, 500 Staples Drive, Framingham, MA
01702.
Q:
I
don’t want to receive marketing materials. What should I
do?
A:
To remove your name from our marketing lists, please follow the
instructions
noted below.
- E-mail
- Click on the
“unsubscribe link” located in all of our promotional e-mails
Requests
to opt out of promotional e-mails will be honored within 10 business
days.)
Postal Mail, Fax
and Telephone – Call, write, or send an e-mail to Staples,
using the
contact information provided above. You also may ask to be removed
from
our postal mailing list on-line by clicking
here.
When
submitting a request
by telephone or mail, please be sure to include all of the
contact
information you have ever used or provided to Staples even if it is no
longer current, including:
- All e-mail addresses
- All telephone
numbers
- All names and addresses, including city, state, and zip
code
You
may continue
to receive direct mail or catalog mailings after you have asked us
not
to send them. This can occur due to timing delays in updating applicable
computer systems or due to incorrect, out of date or duplicate contact
information. If that happens to you, call us.
Q:
I’d
prefer not to have my name and postal mailing address shared with other
companies for marketing purposes. What should I
do?
A:
If you’d prefer not to have your name and postal mailing address shared
with
other companies, let us know in writing via e-mail, fax, or letter
using the
contact information provided above. Please be sure to include
your name and
postal mailing address as well as specific
instructions.
Accessing
and
amending personal information
It
is important that
our databases are accurate and current. To review and make any
appropriate changes or deletions to information about you, please
contact us in
one of the ways provided above.
Our
approach to
security
We maintain reasonable physical, technical, and procedural measures
to limit
access to personal information to authorized individuals with
appropriate
purposes. Our web site is a “Secure Site” recognized by
VeriSign, a leading
computer network security company. If you believe
that someone has improperly
used personally identifiable information
about you or has made purchases that
you did not authorize, please
contact us immediately. We have received the
Reliability Seal from
BBBOnline, the online area of the Better Business Bureau,
and we will
strive to resolve any customer service complaints promptly in
accordance with BBB procedures.
Policy
changes
Staples may change
its privacy policy or practices from time to time. We will post the most current version of our privacy policy online at http://www.staples.com/privacy. If policy
changes materially affect our uses and disclosures of personal
information that
we have previously collected, we will notify you and,
if appropriate, provide an
opportunity to prevent us from applying the
revised policy to such
information.
Effective Date: November 3,
2005
Last Revised Date: December 8, 2006
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