Frequently Asked Questions
1. How do I register for a new account?
To register,
fill out this form or go to our “
Register” page for information. Your dedicated Staples Account Manager will contact you within 72 hours to provide you with your user ID and password.
2. How do I order a school supplies catalog?
The school supplies catalog can be easily ordered on StaplesLink.com, SKU #740995.
3. When can I expect delivery of my order?
All orders received by 3:00 pm will be processed on the day of receipt. In-stock merchandise is typically delivered the next business day.
4. When I place an order on StaplesLink.com, how will I know the expected delivery date?
You can view the expected delivery date of a particular product by entering the item number in the Quick Order box on the Home Page, entering the quantity required and clicking Delivery Date. The expected delivery date for the specified quantity will be displayed.
5. How do I cancel/change/modify my order?
Your order can be changed or cancelled anytime before it is "Transmitted for Fulfillment." Once Staples receives the order it’s sent immediately to our Distribution and Delivery network for packing and delivery.
6. What is Staples’ return policy?
If for any reason you are not completely satisfied with a product purchased from Staples, you may return it within the applicable time frame. The product must be returned to Staples with its complete and original packaging intact (original UPC code, packaging materials, instructions, manuals, etc.). A restocking fee may apply. Your account will be credited when returned merchandise is received back into inventory.
7. How can I return products?
To return an item in your order, please do the following within 30 days of delivery to ensure that you receive proper credit.
- On the My Order Status page, locate the order number you wish to place a return against.
- Click the Returns link to view the online Returns form.
- Complete the Returns form and click Submit. You will receive a confirmation notice and it will automatically issue a Returns authorization to arrange for a pickup of the product. Print the confirmation page and enclose it in each box that you return.
- Write "Staples Return" on each carton.
8. How can I exchange products?
To exchange an item, call your Customer Service Team to request a return authorization and to order another item. They will arrange to pick up the item and ship out your replacement.
9. What is Staples’ remittance address?
Staples Advantage
Dept. DAL 3368
P.O. Box 83689
Chicago, IL 60690-3689
10. Can I get the same Contract prices at any Staples® retail store?
Yes, through a Staples Convenience Card that ties back to your contract pricing. This can be handled by contacting your dedicated account manager once your account is activated.
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